Customer Service Specialist

Great Southern Bank; Newcastle; Vor Ort; AUD 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Study leave

Professional wellbeing coaching

Wellbeing centre access

Discounts on Great Southern Bank’s own

Employee discounts on products and ser

Zusammenfassung

Great Southern Bank in Newcastle is seeking a Customer Service Specialist / Personal Banker to be the first point of contact for customers at our Newcastle Branch. You will support local customers with their retail banking needs, from everyday transactions to discussing savings and lending products.

This role focuses on helping customers achieve their financial goals, delivering friendly, compliant service, and building community relationships.

Qualifikationen

• Serving as the first point of contact for customers at Newcastle Branch.
• Helping customers meet their financial goals through savings, insurance and lending products.
• Delivering sales and lending results.
• Adhering to policies and regulations to protect customers.
• Building connections in the local community.

Aufgaben

• Learn about new products, services and ways of working.
• Challenge yourself to go above and beyond with each customer conversation.
• Meet new people and build connections in the local community.
• Match products and solutions to customer needs.
• Aim to achieve customer financial and lifestyle goals.
• Protect customers through compliance with policies and regulations.

Jobbeschreibung

Customer Service Specialist / Personal Banker

As our highly valued Customer Service Specialist based in Newcastle Branch your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

You'll make an impact by:

• Helping customer meet their financial goals through our great value savings, insurance and personal lending products
• Deliver sales and lending results
• Supporting our purpose of helping every Australian own their own home.

Do things differently with us

To succeed in this role, you will enjoy:

• Learning new things such as new products, services, and ways of working
• Challenging yourself to go above and beyond with each customer conversation
• Meeting new people and building connections in your local community
• Helping solve problems for customers by matching products and solutions to needs
• Getting results that help our customers achieve their financial and lifestyle goals!
• Protecting customers through strict adherence and compliance to policies and regulations

Why Great Southern Bank?

Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we're building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what's next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you'll feel right at home here at Great Southern Bank.