Receptionist/ Customer Service Representative

Elements Recruitment Australia; Sydney; On-site; AUD 48,216 - 55,104; Full time

Benefits offered by this job

On-site parking

Positive, energetic team environment

Opportunity for career development

Job summary

A leading global manufacturer in Western Sydney is seeking a dedicated Receptionist/Customer Service Representative to join their collaborative team. The role involves ensuring positive customer interactions, managing inquiries, and collaborating with various internal teams. This position offers an opportunity for career development within a supportive environment.

Qualifications

• Experience in customer service, order processing, or sales support.
• Proficient in MS Office; SAP or similar systems are highly regarded.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure positive outcomes in all interactions.
• Engage with customers professionally and politely.
• Collaborate with internal teams for smooth operations.

Skills

Customer service

Communication

Problem-solving

Organization

Tools

MS Office

SAP

Job description

Receptionist/ Customer Service Representative

Get AI-powered advice on this job and more exclusive features.

Elements Recruitment Australia provided pay range

This range is provided by Elements Recruitment Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$35.00/hr - A$40.00/hr

Direct message the job poster from Elements Recruitment Australia

Job Overview

Join a leading global manufacturer in Western Sydney, committed to delivering innovative products. As they expand, they seek a dedicated, customer-focused individual to join their friendly and collaborative team.

The Company

Our client is a global leader in identification and safety solutions, serving diverse industries including electronics, manufacturing, construction, education, and healthcare. Their extensive product portfolio includes high-performance labels and devices.

Key Responsibilities

1. Ensure positive outcomes in all interactions.
2. Engage with customers professionally and politely.
3. Manage time effectively and resolve issues promptly.
4. Take responsibility for interaction outcomes.
5. Screen and sign in visitors appropriately.
6. Collaborate with internal teams (sales, warehouse, production, accounts) for smooth operations.
7. Answer calls professionally and promptly.
8. Address customer queries over the phone effectively.
9. Resolve customer issues and identify upselling opportunities.
10. Maintain a safe work environment and adhere to policies.

The Candidate

1. Experience in customer service, order processing, or sales support.
2. Proactive, organized, solutions-focused.
3. Ability to build strong relationships internally and externally.
4. Proficient in MS Office; SAP or similar systems are highly regarded.
5. Detail-oriented and accurate.
6. Initiative to identify and solve issues.
7. Excellent verbal and written communication skills.

Benefits

1. Part of a global company with a strong local presence.
2. On-site parking.
3. Positive, energetic team environment.
4. Opportunity for career development.

Additional Details

• Employment type: Contract
• Industry: Manufacturing, Consumer Services
• Seniority level: Not Applicable