Customer Service Representative

Klinger Limited Aus; Canning; On-site; AUD 55,000 - 75,000; Full time

Job summary

KLINGER Australia is seeking a Customer Service Representative to join the Sales & Business Development team at Welshpool, WA on a permanent full-time basis. You will handle product inquiries, quotations, and order processing while coordinating with production, warehouse, and logistics to meet customer expectations.

The role emphasizes accuracy, timely service, and a proactive customer-centric approach in a fast-paced industrial environment. A strong emphasis on teamwork and safety is noted.

Qualifications

• Experience in a customer service or internal sales role.
• Strong communication and relationship-building skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• ERP system experience (Epicor experience highly regarded).

Responsibilities

• Respond to customer enquiries, quotations, orders, and complaints in a timely and professional manner.
• Process customer orders accurately using the Epicor ERP system.
• Maintain customer records and interactions within HubSpot.
• Proactively follow up and expedite customer orders.
• Liaise with internal sales, production, warehouse, and logistics teams.
• Provide internal support to field sales personnel.
• Escalate customer complaints and service issues as required.
• Comply with Health, Safety & Environmental policies.
• Contribute positively to a collaborative and respectful team culture.

Skills

Customer service

Internal sales

Communication

Attention to detail

Multitasking

MS Office

Tools

Epicor ERP

HubSpot

Job description

Job Description

Customer Service Representative

Permanent | Full-time | Welshpool, WA

KLINGER Australia is seeking an experienced and customer-focused Customer Service Representative to join our Sales & Business Development team at our Welshpool, Western Australia site on a permanent full-time basis.

This role is ideal for someone who enjoys working closely with customers, thrives in a fast-paced industrial environment, and takes pride in delivering accurate, timely service.

About the Role

As part of our Customer Service team, you will support customers with product enquiries, quotations, order processing, and ongoing service support. You will liaise closely with internal sales, production, warehouse, and logistics teams to ensure customer expectations are met and exceeded.

Key Responsibilities

• Respond to customer enquiries, quotations, orders, and complaints in a timely and professional manner
• Process customer orders accurately using the Epicor ERP system
• Maintain customer records and interactions within HubSpot
• Proactively follow up and expedite customer orders
• Liaise with internal sales, production, warehouse, and logistics teams
• Provide internal support to field sales personnel
• Escalate customer complaints and service issues as required
• Comply with all Health, Safety & Environmental policies
• Contribute positively to a collaborative and respectful team culture

About You

You will bring:

• Previous experience in a customer service or internal sales role
• Strong communication and relationship building skills
• High attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a dynamic environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• ERP system experience (Epicor experience highly regarded) A positive, proactive, and customer focused approach

What We Offer

• Full time permanent position within a global business
• Based at our Welshpool, WA operation
• Supportive and collaborative team environment
• Opportunity to work with a well established and respected industrial brand