Customer Service Representative

WorkPac; Brisbane; On-site; AUD 44,000 - 59,000; Full time

Job summary

WorkPac is seeking a Customer Service Representative for a busy trade-focused branch in Archerfield, Queensland. You will work with commercial customers, warehouse teams, and internal stakeholders to process sales orders and handle enquiries, ensuring timely delivery and accurate order fulfilment.

The role requires experience in customer service within wholesale or trade environments, strong communication skills, and a focus on accuracy.

Qualifications

• Experience in customer service, counter sales, or internal sales.
• Experience in wholesale, retail, trade, or industrial environments.
• Strong communication and interpersonal skills.
• Ability to build relationships with trade and commercial customers.
• High attention to detail and accuracy.
• Strong computer literacy including Microsoft Office.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Quote and process customer sales orders accurately and efficiently.
• Assist trade and commercial customers with product enquiries.
• Liaise with warehouse and purchasing teams on order fulfilment.
• Follow up orders and provide delivery updates to customers.
• Identify upselling opportunities and promote product offerings.
• Support inventory management and stock replenishment activities.
• Maintain merchandising and presentation standards.
• Ensure safe stock handling and storage practices.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Microsoft Office

Communication

Tools

Microsoft Office

Job description

Job details

• $37.50/hr + penalties
• Monday to Friday | Rotating Roster times
• Customer-facing role within a well-established trade and wholesale environment

About the Client

Our client is a leading refrigeration and HVAC distributor, supplying equipment, parts and technical solutions to commercial, industrial and residential customers across Australia.

About the Position

We are seeking a Customer Service Representative professional to join a busy trade-focused branch in Archerfield. Working closely with commercial customers, warehouse teams, and internal stakeholders, you will be responsible for processing sales orders, responding to customer enquiries, and ensuring products are delivered accurately and on time.

Key Responsibilities

• Quote and process customer sales orders accurately and efficiently
• Assist trade and commercial customers with product enquiries
• Liaise with warehouse and purchasing teams on order fulfilment
• Follow up orders and provide delivery updates to customers
• Identify upselling opportunities and promote product offerings
• Support inventory management and stock replenishment activities
• Maintain merchandising and presentation standards
• Ensure safe stock handling and storage practices are followed
• Provide exceptional customer service both in person and over the phone

Skills and Experience Required

• Previous experience in customer service, counter sales, or internal sales
• Experience within wholesale, retail, trade, or industrial environments
• Strong communication and interpersonal skills
• Ability to build relationships with trade and commercial customers
• High attention to detail and accuracy
• Strong computer literacy and Microsoft Office skills
• Ability to multitask in a fast-paced environment
• Forklift Licence (desirable)
• Current Driver's Licence and reliable transport
• Ability to pass a pre-employment Drug & Alcohol test

Equal Employment Opportunity

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.