Customer Service Representative

Maxiparts People, Safety & Payroll; Adelaide; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Employee Assistance Program

NAWO membership

Job summary

At MaxiPARTS, Australia’s leading trailer parts supplier, we are seeking a Customer Service Representative for our Adelaide Branch. The role is internally classified as a Parts Interpreter, combining customer service with product and parts support to identify needs, process orders and provide practical solutions.

Reporting to the Branch Manager, you will be the main contact for customers and support inquiries, orders and product solutions.

Qualifications

• Previous experience in customer service, internal sales, parts, automotive, transport, warehousing or a similar environment.
• Strong communication and computer literacy skills.
• A positive, can-do attitude with a willingness to learn and grow.
• A commitment to health, safety, and teamwork.
• Mechanical aptitude is a plus, but not required.

Responsibilities

• Deliver friendly and professional customer service in-store, by phone, and online.
• Assist customers with orders, quotes, and product enquiries (training provided).
• Work closely with warehouse and branch teams to ensure smooth operations.
• Learn to identify the right trailer parts and solutions using our catalogues and systems.
• Build strong customer relationships while developing your technical product knowledge.

Skills

Customer service experience

Internal sales experience

Parts/automotive industry

Transport/warehousing experience

Strong communication

Computer literacy

Teamwork

Health and safety awareness

Tools

Catalogues and parts lookup systems

Job description

Are you a customer-focused professional who enjoys solving problems, helping customers and working in a fast-paced environment?

At MaxiPARTS, we’re Australia’s leading trailer parts supplier, and we’re looking for a Customer Service Representative to join our team at our Adelaide Branch.

While advertised externally as a Customer Service Representative, this position is internally classified as a Parts Interpreter. You’ll combine great customer service with product and parts support, helping customers identify what they need, processing orders and providing practical solutions.

If you have experience in customer service, internal sales, automotive parts, trucks, transport, warehousing or a similar industry, this could be a great next step.

What You’ll Do

Reporting to the Branch Manager, you’ll be an important point of contact for our customers and will support them with enquiries, orders and product solutions.

Your responsibilities will include:

• Deliver friendly and professional customer service in-store, by phone, and online
• Assist customers with orders, quotes, and product enquiries (training provided)
• Work closely with warehouse and branch teams to ensure smooth operations
• Learn to identify the right trailer parts and solutions using our catalogues and systems
• Build strong customer relationships while developing your technical product knowledge

About You

You're a proactive, detail-oriented professional who thrives in fast-paced environments. You’ll bring:

• Previous experience in customer service, internal sales, parts, automotive, transport, warehousing or a similar environment
• Strong communication and computer literacy skills
• A positive, can-do attitude with a willingness to learn and grow
• A commitment to health, safety, and teamwork
• Mechanical aptitude is a plus, but not required

Skills And Experiences

Who are we and what’s on offer?

As an ASX listed company, MaxiPARTS is one of Australia’s leading independent commercial truck and trailer parts distribution companies. In other words, we are a commercial & industrial parts powerhouse. With national reach, we are well-placed to support customers on a local and national level.

Our company values guide the way we do business, and we are committed to building an empowered and diverse culture that reflects the customers we support.

Here’s what you can expect:

• A friendly, supportive work environment where your contributions matter
• Ongoing training and development to grow your skills and career
• Competitive salary based on experience
• Employee Assistance Program for your wellbeing
• Access to NAWO (National Association of Women in Operations) membership for professional growth and networking

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Applicants must have the right to work in Australia. Shortlisted candidates will be contacted and may be required to complete a medical assessment, including drug and alcohol testing.