Parts Interpreter: Customer Care & Parts Solutions

MaxiPARTS Limited; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Ongoing training

Employee Assistance Program

NAWO membership

Equal opportunity employer

Job summary

MaxiPARTS Limited in Adelaide is seeking a Customer Service Representative (internally classified as a Parts Interpreter) to join our team at the Adelaide Branch. You’ll combine great customer service with product and parts support, helping customers identify what they need, processing orders and providing practical solutions.

Reporting to the Branch Manager, you’ll be an important point of contact for our customers and will support them with enquiries, orders and product solutions.

Qualifications

• Previous experience in customer service, internal sales, parts, automotive, transport, warehousing or a similar environment
• Strong communication and computer literacy skills
• A positive, can-do attitude with a willingness to learn and grow
• A commitment to health, safety, and teamwork
• Mechanical aptitude is a plus, but not required

Responsibilities

• Deliver friendly and professional customer service in-store, by phone, and online
• Assist customers with orders, quotes, and product enquiries (training provided)
• Work closely with warehouse and branch teams to ensure smooth operations
• Learn to identify the right trailer parts and solutions using our catalogues and systems
• Build strong customer relationships while developing your technical product knowledge

Skills

Customer service

Internal sales

Parts knowledge

Automotive / transport experience

Warehousing experience

Communication skills

Computer literacy

Tools

Parts catalogues

Company systems

Job description

MaxiPARTS Limited in Adelaide is seeking a Customer Service Representative (internally classified as a Parts Interpreter) to join our team at the Adelaide Branch. You’ll combine great customer service with product and parts support, helping customers identify what they need, processing orders and providing practical solutions.

Reporting to the Branch Manager, you’ll be an important point of contact for our customers and will support them with enquiries, orders and product solutions.