Customer Care & Showroom Coordinator

Furnx Commercial Furniture; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Furnx Commercial Furniture – Eastern Creek NSW is seeking a Customer Service Officer to drive sales and service at the state branch. The role requires regular in-person attendance to greet walk-in customers, support showroom visits, and coordinate with delivery drivers.

You will handle efficient order entry, provide ETAs, maintain product knowledge to Furnx standards, and perform data entry and quoting tasks. This is a hands-on role focused on customer satisfaction at the branch.

Qualifications

• Ability to solve problems and prioritise tasks in a busy branch.
• Strong teamwork skills and collaborative approach.
• Focus on customer-focused service and accuracy in data entry.

Responsibilities

• Efficient order entry and progression of customer orders.
• Accurate provision of ETAs to customers and showroom visitors.
• Maintain product knowledge to Furnx standards.
• Data entry tasks and preparation of customer quotes.
• Act as first point of contact for customers, showroom visitors and delivery drivers on site.
• Coordinate showroom visits and in-person order collection at the branch.
• Awareness of warehouse/logistics knowledge is a bonus.

Skills

Customer service

Problem solving

Teamwork

Prioritisation

Attention to detail

Job description

Furnx Commercial Furniture – Eastern Creek NSW is seeking a Customer Service Officer to drive sales and service at the state branch. The role requires regular in-person attendance to greet walk-in customers, support showroom visits, and coordinate with delivery drivers.

You will handle efficient order entry, provide ETAs, maintain product knowledge to Furnx standards, and perform data entry and quoting tasks. This is a hands-on role focused on customer satisfaction at the branch.