Customer Service Pro — IT Certification & Career Growth

Bunnings; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career development

Datacom Academy

Reward programs

Paid parental leave

Employee referral bonus

Job summary

Datacom in Adelaide is hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. You’ll be the friendly first point of contact for customers, helping them solve problems and access essential services.

You’ll use empathy, active listening and problem solving to deliver high-quality experiences. Training, knowledge resources and leadership support are provided so you can thrive, whether you come from healthcare, retail, or call centres.

Qualifications

• Clear, confident verbal and written communication.
• Strong attention to detail and accuracy under time pressure.
• Team player who contributes to a positive environment.
• Empathy and patience in challenging situations.
• Able to navigate multiple computer systems.
• Australian Citizenship and ability to obtain Security Clearance.

Responsibilities

• Handle inbound customer enquiries via phone, email, and processing items.
• Build rapport quickly while providing accurate, timely information.
• Identify and resolve issues by following clear processes and guidelines.
• Meet KPIs for customer satisfaction and service quality.

Skills

Verbal communication

Written communication

Attention to detail

Team player

Empathy

Computer systems

Education

Cert III in IT

Job description

Datacom in Adelaide is hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. You’ll be the friendly first point of contact for customers, helping them solve problems and access essential services.

You’ll use empathy, active listening and problem solving to deliver high-quality experiences. Training, knowledge resources and leadership support are provided so you can thrive, whether you come from healthcare, retail, or call centres.