Customer Service & Order Support Specialist

Rx Rims; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

RX Plastics T/A RX Rims is seeking a Customer Service Team Support Officer in Geebung, Brisbane. This full-time permanent role serves as a key contact for customers across RX Rims, delivering prompt, professional service and accurate order and delivery information.

You will collaborate with Despatch, Sales, Production and Administration to keep customers informed and support reliable, on-time deliveries, handling orders, tracking shipments and providing product details from RX catalogues.

Qualifications

• Two years of experience in customer service or order processing.
• Experience in manufacturing/plastics beneficial.
• ERP system experience preferred (Odoo).

Responsibilities

• Answer incoming customer calls and emails promptly.
• Respond to ETA and order-status enquiries, liaising with Despatch.
• Provide delivery, carrier and consignment note details and record updates in Odoo.
• Inform customers of delivery changes or delays and escalate delays if needed.
• Provide product information using RX catalogues and product specs, refer technical queries to Sales Manager.
• Capture quote requests and refer large-volume enquiries to Sales.
• Enter and manage sales orders in Odoo with accuracy.
• Check MOQ and other minimum-order requirements and request amendments as needed.
• Ensure orders are confirmed for high-risk or long-distance deliveries and record confirmations.
• Provide copies of invoices on request and refer payment queries to Head Office Accounts.

Skills

Customer service

Data entry accuracy

Verbal & written communication

Odoo ERP experience

Attention to detail

Organisational/time management

Microsoft 365

Team collaboration

Work rights Australia

Tools

Odoo ERP

Microsoft 365

Job description

RX Plastics T/A RX Rims is seeking a Customer Service Team Support Officer in Geebung, Brisbane. This full-time permanent role serves as a key contact for customers across RX Rims, delivering prompt, professional service and accurate order and delivery information.

You will collaborate with Despatch, Sales, Production and Administration to keep customers informed and support reliable, on-time deliveries, handling orders, tracking shipments and providing product details from RX catalogues.