Customer Service Operator

Knauf Group; Sydney; On-site; AUD 44,000 - 47,000; Full time

Benefits offered by this job

14 weeks Parental Leave (primary carer

Health Insurance discounts

Gym Membership discounts

Career Development and Training

Job summary

Knauf Australia is seeking a Customer Service Operator at our Horsley Park Fulfilment Center, joining a team of warehouse operators to support customer service and operational efficiency.

You will handle administration, order processing, face-to-face and email/phone customer interactions, and assist with stock takes, while working 6am-3pm, Monday to Friday with no weekends or public holidays.

Qualifications

• Full Australian working rights (no visa sponsorship).
• Valid Police Check.
• Pre-employment medical.
• Experience using SAP and Microsoft Office.

Responsibilities

• Serving customers face-to-face, via email and over the phone.
• Data entry and email management.
• Picking & packing customer orders.
• Record and report customer complaints per procedures.
• Assist with stocktake/inventory counts to maintain accuracy.
• General warehouse duties and housekeeping as needed.

Skills

Strong customer service

Administration experience

Physically fit (manual handling)

Tools

Microsoft Office

SAP

Forklift licence

Job description

Located in Horsley Park, you will join a team of warehouse operators, where you will perform a key frontline role that supports both customer service and operational efficiency within the Fulfilment Center. This position is responsible for providing a high level of service to customers while ensuring accurate order processing compliance including forklift operation – loading and unloading trucks.

Why you will LOVE working at Knauf Australia!

$32.00 - $34.00 hourly rate + super

Mon-Fri 6am-3pm with no weekend or Public Holiday work

Yearly Pay Review

Free onsite parking

Benefits of working at Knauf Australia!

• 14 weeks Parental Leave (primary carer)
• Access to corporate discounts including Health Insurance, Gym Memberships and trade discounts
• Career Development and Training opportunities

About the Role

As a Customer Service Operator, you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face.

• Serving customers face-to-face, via email and over the phone
• Administration duties including data entry and email management
• Picking & packing customer orders
• Record and report any customer complaints to the Trade Store Manager via Knauf's complaint and customer procedures
• Assist with stocktake/inventory counts process to ensure accurate inventory records are maintained
• General warehouse duties and housekeeping when required

About You

• Full and Unrestricted Australian working rights – We do not offer visa sponsorship of any kind (including offers of employment)
• Valid Police Check
• Strong administration experience
• Be physically fit and comfortable with manual handling
• Successful completion of pre-employment medical
• Experience using Microsoft office is essential

Skills Experience

• Prior experience within the Distribution & logistics Industry is highly desirable
• Experience using SAP
• Valid forklift licence is highly desirable (or willingness to obtain)

About Us

Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.

With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.