Customer Service Operator

Knauf Australia; Sydney; On-site; AUD 44,000 - 47,000; Full time

Benefits offered by this job

Yearly pay review

Free onsite parking

Health insurance discounts

Job summary

Knauf Australia is hiring a Customer Service Operator in Horsley Park, NSW. Your role will include customer service across phone, email, and face-to-face channels, plus administrative tasks in a Fulfilment Center. You will support order processing and stock control while adhering to procedures.

You will work Mon-Fri 6am-3pm, with no weekends, and enjoy perks like on-site parking and annual pay reviews. SAP experience and a forklift licence are desirable assets for this frontline position.

Qualifications

• Experience in customer-facing roles within a warehouse or distribution environment.
• Proficiency with Microsoft Office and data entry.
• Forklift licence is highly desirable or willingness to obtain it.
• Strong administrative experience and attention to detail.

Responsibilities

• Assist customers face-to-face, over the phone, and via email.
• Perform data entry and manage emails.
• Pick and pack customer orders and ensure accurate processing.
• Record and report customer complaints according to procedures.
• Assist with stocktakes/inventory and maintain accurate records.
• Carry out general warehouse duties and housekeeping.

Skills

Customer service

Administration

Microsoft Office

Data entry

Forklift licence

Tools

SAP

Job description

Position Overview

Located in Horsley Park, you will join a team of warehouse operators, where you will perform a key frontline role that supports both customer service and operational efficiency within the Fulfilment Center. This position is responsible for providing a high level of service to customers while ensuring accurate order processing compliance including forklift operation – loading and unloading trucks.

Position Overview

Located in Horsley Park, you will join a team of warehouse operators, where you will perform a key frontline role that supports both customer service and operational efficiency within the Fulfilment Center. This position is responsible for providing a high level of service to customers while ensuring accurate order processing compliance including forklift operation – loading and unloading trucks.

Why you will LOVE working at Knauf Australia!

• $32.00 - $34.00 hourly rate + super
• Mon-Fri 6am-3pm with no weekend or Public Holiday work
• Yearly Pay Review
• Free onsite parking

Benefits of working at Knauf Australia!

• 14 weeks Parental Leave (primary carer)
• Access to corporate discounts including Health Insurance, Gym Memberships and trade discounts
• Career Development and Training opportunities

About The Role

As a Customer Service Operator, you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face.

Some Tasks As Part Of This Role Include

• Serving customers face-to-face, via email and over the phone
• Administration duties including data entry and email management
• Picking & packing customer orders
• Record and report any customer complaints to the Trade Store Manager via Knauf's complaint and customer procedures
• Assist with stocktake/inventory counts process to ensure accurate inventory records are maintained
• General warehouse duties and housekeeping when required

About You

• Full and Unrestricted Australian working rights – We do not offer visa sponsorship of any kind (including offers of employment)
• Valid Police Check
• Strong administration experience
• Be physically fit and comfortable with manual handling
• Successful completion of pre-employment medical
• Experience using Microsoft office is essential

Skills Experience

• Prior experience within the Distribution & logistics Industry is highly desirable
• Experience using SAP
• Valid forklift licence is highly desirable (or willingness to obtain)

About Us

Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools. With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants

We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support our accessibility needs.

Knauf is one of the world’s leading manufacturers of modern insulation materials, drylining systems, plasters and accessories, thermal insulation composite systems, paints, floor screed, floor systems, and construction equipment and tools.

We offer an opportunity to be part of a global family of over 40,000 high-performing people in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose.

We encourage all our people to shape their own career, pro-actively building their future with the freedom to stretch their skills and to learn new ones.