Customer Service Operator

FDJ UNITED; Darwin; On-site; AUD 39,000 - 44,000; Part time

Job summary

FDJ UNITED in Darwin is seeking a casual Contact Centre Operator to handle customer inquiries in the gaming space. You will field calls, emails and web-chat, providing accurate betting information and placing bets on behalf of customers.

Training is provided, and you will collaborate with teams to resolve issues, maintain service levels, and promote responsible gambling. The role requires clear communication, multitasking, and proficiency with multiple systems.

Qualifications

• Must have a keen interest in sport and/or racing.
• Strong attention to detail in all interactions.
• Positive and resilient mindset under pressure.
• Excellent verbal and written communication skills.
• Solid computer proficiency navigating multiple systems.
• Able to multitask and manage priorities.

Responsibilities

• Handle inbound calls and emails efficiently, providing accurate betting information and placing bets on behalf of customers as required.
• Respond promptly to customer enquiries across phone and email channels, maintaining high service standards.
• Support documentation and upkeep of team procedures for consistency and compliance.
• Continuously build knowledge of products and industry updates to deliver informed support.
• Promote responsible gambling and a safe, positive customer environment.

Skills

Sport passion

Attention to detail

Resilience under pressure

Verbal and written communication

Computer literacy

Multitasking

Job description

We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space.

Job Description

• Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
• Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
• Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
• Needs to clearly manage customer expectations using the various means of correspondence
• Communicate with our customers using the tools and applications supplied by Unibet
• Perform expected duties to the predefined quality standard of work
• Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
• Perform related duties as assigned, within your scope of practice
• Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.

Qualifications

• A genuine passion for sport and/or racing
• Strong attention to detail, ensuring accuracy in all tasks and interactions
• A positive and resilient mindset, with the ability to remain composed under pressure
• Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
• Solid computer proficiency, with the ability to navigate multiple systems efficiently
• The ability to multitask effectively, managing competing priorities while maintaining high-quality service

Key Responsibilities (Training Provided)

• Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
• Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
• Support the maintenance and documentation of team procedures to ensure consistency and compliance
• Continuously build knowledge of products, services, and industry updates to deliver informed customer support
• Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers