Customer Service & Operations Support

Oskar's Wooden Ark Pty Ltd; Adelaide; On-site; AUD 28,000 - 34,000; Part time

Benefits offered by this job

Generous employee discounts

Job summary

Oskar's Wooden Ark Pty Ltd in Gepps Cross, Adelaide, is seeking an experienced, mature person to join our Customer Service & Operations team on a part-time basis (20–25 hours per week). This office-based role focuses on thoughtful, empathetic service across inquiries, orders, returns and communications.

You’ll work closely with warehouse and operations, handle email, phone and system-based cases, and escalate when appropriate.

Qualifications

• Maturity, good judgement and emotional intelligence to read between the lines.
• Strong empathy and professional communication.
• Ability to handle difficult conversations calmly and confidently.
• Organised, reliable and able to manage multiple priorities.

Responsibilities

• Respond to customer enquiries via email, phone and service systems.
• Resolve complex and sensitive customer situations with care.
• Handle order, delivery and product enquiries.
• Manage returns and resolutions.
• Liaise with warehouse and operations teams.
• Support retail, wholesale, school and Early Learning customers.

Job description

Part-Time | min. 20–25 hours | 5094 Gepps Cross, Adelaide

We’re looking for an experienced, mature and highly capable person to join our Customer Service & Operations team.

Great customer service to us isn't simply answering an email correctly. It is understanding the person behind it.

We’re looking for someone with the judgement and emotional intelligence toread between the lines, understand what a customer is really asking or feeling, and recognise when a seemingly simple enquiry needs a little more thought.

You’ll need to be comfortable navigating more complex or sensitive customer situations, knowing when to solve something yourself, when to investigate further, and when something needs to be escalated. Sometimes the best response isn't the most obvious one.

THE ROLE

You’ll work closely with our Customer Service, Operations and Warehouse teams across:

Customer enquiries via email, phone and our customer service systems

More complex and sensitive customer situations

Order, delivery and product enquiries

Returns and resolutions

Customer sentiment and relationship management

Liaising with our warehouse and operations teams

Supporting retail, wholesale, school and Early Learning customers

General operational and administrative support

WHO WE'RE LOOKING FOR

More than anything, we’re looking formaturity, judgement and an ability to understand people.

You’ll be someone who:

Can read between the lines and understand context, not just words

Has strong emotional intelligence and empathy

Communicates naturally, warmly and professionally

Can handle difficult conversations calmly and confidently

Thinks before responding and considers the bigger picture

Is a natural problem solver rather than someone who simply follows a script

Knows when to make a decision and when to ask for help

Is comfortable working across different computer systems and technology

Is organised, reliable and comfortable managing multiple priorities

Takes genuine ownership of the customer experience

Previous experience in a customer-facing role where you have dealt with complex situations, complaints, relationships or problem-solving is highly desirable.

THE DETAILS

Hours: A minimum of 20–25 hours per week across at least 4 days, Monday–Friday
Location: Gepps Cross SA 5094 – 100% office-based
Employment: Casual initially, with the intention of transitioning the right person into permanent part-time employment

We offer a supportive, fast-moving workplace, generous employee discounts and the opportunity to grow with three established and expanding South Australian businesses.