Customer Service Support

G.D. Mitchell Enterprises Pty. Ltd.; City of Brisbane; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free on-site gym, physio & annual健康检查

Product discounts

Family fun days & team events

Career stability

Hybrid working

Job summary

Lite n' Easy is seeking friendly Customer Service Support representatives to assist SAH customers in a high-volume environment. You’ll reply to inquiries, explain the SAH program, and guide customers toward suitable products and services with a consultative approach.

Ideal candidates have 2+ years in customer service, strong communication, and enjoy building relationships with mature customers. Hybrid work is offered after training, plus health perks and product discounts.

Qualifications

• 2 years' experience in a customer service role, ideally in a high-volume environment (phone-based or face-to-face).
• Natural, patient communicator who enjoys building relationships with mature customers.
• Comfortable with light, customer-first selling; think specialty retail rather than pure sales.
• Basic computer and administrative skills; comfortable navigating internal systems and recording customer information.
• High attention to detail, flexibility and ability to work well in a team.
• Must have full, unrestricted working rights in Australia; visa sponsorship not available.
• Willing to complete an NDIS Worker Screening.

Responsibilities

• Handle outbound referrals for new SAH customers.
• Respond to inbound calls and provide clear, empathetic support.
• Explain how the SAH program works.
• Confidently encourage customers to place an order when appropriate.
• Offer encouragement and guidance to customers needing extra support.
• Collaborate with the SAH Specialist team to ensure smooth service delivery.

Skills

Customer service

Communication

Empathetic listening

Relationship building

Basic computer skills

Teamwork

Tools

Internal systems

Job description

Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavors. We're based in Banyo (near Brisbane Airport)

Why you'll love working here

• Free on-site gym, physio & annual health check-We look after your body, not just your shift
• Productdiscounts-Enjoy the meals you help make
• Family fun days & team events-Work that feels like a community
• Real career stability-Be part of a growing, well-established business
• Enjoy hybrid working, with 1–2 days from home once you're fully trained.

Job Description

The Role:

We're looking for genuinely warm, patient communicators to join our Customer Operations team in a fast-paced FMCG environment. As a Customer Service Support representative, you'll play an important role in supporting our Support at Home (SAH) customers, many of whom are mature Australians. You'll build meaningful connections, provide exceptional service and help customers confidently navigate their options. This is not a high-pressure sales role. Instead, we're seeking people who can naturally identify customer needs, provide helpful guidance and confidently recommend our products and services when they're the right fit. You'll also contribute to outbound customer engagement activities, helping us connect with new customers and share the benefits of our offering in a genuine and consultative way.

Key Responsibilities:

• Handling outbound referrals for new SAH customers
• Responding to inbound calls and providing clear, empathetic support
• Explaining how Lite n' Easy's SAH program works
• Confidently encouraging customers to place an order when appropriate, without being pushy
• Offering encouragement and guidance to customers needing extra support
• Collaborating with the SAH Specialist team to ensure smooth service delivery

About You:

• Able to start at 8:30am to 4:30p and one day 5pm finish.
• During daylight savings hours will change to 7:30am to 3:30pm with one day 4pm finish
• 2 years' experience in a customer service role, ideally in a high-volume environment (phone-based or face-to-face) - specialty retail or hospitality experience highly regarded
• A natural, patient communicator who enjoys building relationships, particularly with maturecustomers
• Comfortable with light, customer-first selling, think specialty retail rather than pure sales
• Basic computer and administrative skills, with comfort navigating internal systems and accurately recording customer information
• High attention to detail, flexibilityand the ability to work well in a team

PLEASE NOTE:

• To be considered for this role, applicants must have full, unrestricted working rights in Australia. This role is unable to offer visa sponsorship.
• Willing to complete an NDIS Worker Screening for this role