Customer Service Officer

Bullivants Pty Ltd.; City Of Canning; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discount card

Free One Pass subscription

Wesfarmers discounts

Fitness Passport

Refer-A-Friend program

Free onsite parking

Job summary

Bullivants Pty Ltd. in Welshpool is seeking an Internal Sales Person to deliver exceptional service by responding to inbound sales calls and emails, and handling occasional counter sales.

You will coordinate with suppliers for pricing and lead times, process quotes and orders, and keep internal teams informed to ensure smooth job flow. The role emphasizes strong communication, multitasking, and a proactive approach, with training available for industrial lifting and rigging products.

Qualifications

• Experience in sales or customer service roles.
• Proactive approach and strong communication skills.
• Ability to multitask and manage tasks to completion.

Responsibilities

• Handle sales enquiries via phone and email.
• Process orders, quotes and manage customer interactions end-to-end.
• Coordinate with suppliers for pricing and lead times.
• Liaise with internal departments to ensure smooth job flow.
• Inform stakeholders of progress, changes and timelines.
• Process quotes and orders promptly.
• Provide product information and cross-sell as appropriate.

Skills

Sales experience

Customer Service

Proactive approach

Communication skills

Tools

Windows PC

Job description

Due to exciting business growth, we are seeking an Internal Sales Person to join the team in Welshpool focusing on delivering exceptional service to our customers and the market. This role will see you responding to inbound sales calls, emails, and occasional counter sales requirements to meet internal and external customer needs in the pursuit of effective customer service.

Your Key Responsibilities Include But Not Limited To

• Managing sales enquiries within our branch via phone and email
• Processing customer orders, quotes and manage customer interactions end to end
• Coordinate with suppliers to obtain pricing, lead times, and order updates
• Communicate clearly with internal departments to ensure smooth job flow
• Keep all stakeholders informed of job progress, changes, and timelines
• Process quotes and orders in a timely manner
• Providing product-based information and cross-selling products where required

What You Will Need To Succeed

• Sales experience, Customer Service or Sales Support position
• Experience working within the mining, industrial, manufacturing, engineering or related sectors
• Strong communication skills and a proactive approach
• Computer experience is essential specifically Windows PC knowledge
• Ability to multi-task and focus on completion of allocated tasks
• Outstanding customer service skills with great time management skills
• Experience with industrial products such as lifting and rigging, trade products is preferred but not essential as extensive training is available

What's In It For You

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Fitness Passport membership, giving you and your family discount & access to a wide network of health and fitness facilities
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

NEXT STEPS

Bullivants is one of Australia's leading lifting equipment and height safety specialists. Our people, products, services, facilities and systems are uniquely focused on providing expert safety and load management solutions for our customers. Are you ready to make a positive difference in the market?

Bullivants promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

As part of our commitment to safety, suitable candidates will be required to undertake background checks including pre-employment medical assessment, drug and alcohol testing as part of your application process.