Customer Service Officer (Reception)

WRAD; Warrnambool; Sur place; AUD 32 000 - 48 000; Temps partiel

Avantages offerts par ce poste

Salary packaging

Private counselling

Résumé du poste

WRAD Health in Warrnambool VIC is seeking a warm, friendly casual receptionist to welcome clients and support our administration team.

You will answer phones, help with Medicare batching, file forms, and ensure paperwork is accurate, with training provided. Casual hours suit you, especially Mondays and Fridays, with award wages plus casual loading and 12% super, plus salary packaging to increase your take-home pay.

Qualifications

• Casual hours available, especially Mondays and Fridays.
• Award wages with casual loading and 12% super.
• Salary packaging options available to increase take-home pay.

Responsabilités

• Welcome every client and visitor so they feel comfortable from the moment they arrive.
• Answer the phones and route calls/messages correctly.
• Keep forms, filing and client information accurate and in order.
• Support Medicare batching so claims are processed correctly and on time.
• Provide clear information about services and what to expect.
• Assist clinicians by handling paperwork to free up their time.
• Suggest simpler ways of doing things to improve processes.

Connaissances

Reception

Customer service

Phone manners

Data entry

Description du poste

Casual | Join the team that helps everyone else do great work | Warrnambool VIC

Location Warrnambool VIC

Work type Casual

Classification Administration & Office Support > Receptionists

Salary and benefits Award wages including casual loading plus 12% super, up to $18,550 in salary packaging to increase your take-home pay and access to free private counselling and support

Are you a positive person with a warm and friendly manner? Be the first welcome at WRAD and help our whole organisation do great work for our community.

Key points

• Casual hours that suit you, especially Mondays and Fridays
• Award wages plus casual loading, 12% super and salary packaging
• Be the warm welcome that helps our whole team do great work

Why you’ll love working with us

• Boost your take-home pay. WRAD lets you salary package up to $15,900 a year of everyday expenses like rent, mortgage and bills from your pre-tax pay. You can package up to $2,650 more for dining out and holiday accommodation. That can mean around $5,000 more in your pocket each year, depending on your circumstances. See how much more you could take home with this salary packaging calculator .
• Casual hours that fit your life. Work part or all of Mondays and Fridays, or talk to us about other days. This is an ongoing opening, so there is no deadline and no rush.
• You won’t be learning alone. Experienced colleagues will teach you our systems and Medicare batching and you will have a supportive team around you from day one.
• Learn how a clinic really runs. Studying medicine, counselling, nursing or allied health? Casual hours fit around your timetable so you’ll see first hand how a busy community clinic works. That practical understanding will add real value to your development.
• Work that matters. Every call you answer and every form you get right helps us grow free health care for everyone in our community who needs it.

Who we are

For 40 years WRAD Health has been part of the Warrnambool community. We’re a community health organisation offering free GP, counselling and allied health services and we’re growing. We have deep roots in AOD expertise, but we offer much more and we have ambitious plans to grow our free services for our community.

Who we’re looking for

First and foremost, to succeed at WRAD Health you need to be a positive person. We’re looking for the kind of person people are glad to see at the front desk: someone who smiles when they pick up the phone, makes a nervous visitor feel at ease and quietly gets the paperwork right. If that sounds like you and you can work part or all of Mondays and Fridays, we would love to hear from you.

About the role

Reporting to the Practice Manager, you’ll:

• welcome every client and visitor so they feel comfortable from the moment they arrive
• answer the phones and make sure every call and message reaches the right person
• keep forms, filing and client information accurate and in order
• support administration team members with Medicare batching so every eligible claim is made correctly and on time
• give clients clear information about our services and what to expect
• take the paperwork off our clinicians so more of their time goes into care
• help us find simpler ways of doing things

What you’ll bring

• A really positive, warm and friendly manner and a genuine wish to help people
• A confident and professional phone manner
• Accuracy and attention to detail with forms, filing and data entry
• Comfort with computers and a willingness to learn new systems
• Discretion with confidential client information
• Availability for part or all of Mondays and Fridays, or other days by negotiation
• Students in medicine, counselling, nursing or allied health are welcome to apply
• Reception, customer service or Medicare experience is welcome but not essential