Aquatic Education Administration Officer

East-Gippsland-Shire-Council; Lakes Entrance; On-site; AUD 70,000 - 74,000; Full time

Benefits offered by this job

Flexible start times

Annual leave loading

Discounted recreation centre members

17 weeks paid parental leave

Job summary

East Gippsland Shire Council is seeking an Aquatic Education Administration Officer to support lesson bookings, attendance tracking, customer inquiries and program communications across Bairnsdale and Lakes Entrance.

You will build positive relationships with children and families, manage accounts, and assist with swim school communications while contributing to a welcoming aquatic education team.

Qualifications

• Confident computer skills and the ability to learn new programs and systems.
• Customer service or administration experience, with good organisation and attention to detail.
• A positive, energetic approach and the ability to build great relationships with children, young people and families.
• Clear written and verbal communication skills and the ability to work well as part of a busy team.
• Aquatic education experience and relevant qualifications would be an advantage, or a willingness to learn and obtain the required qualifications.

Responsibilities

• Coordinate lesson bookings, attendance records, waitlists, online forms and aquatic education documentation.
• Provide friendly and helpful customer service to children, young people, families and community groups.
• Use Council's computer systems to maintain accurate records, respond to enquiries and support swim school account management.
• Assist with program communications, newsletters, advertising and the promotion of aquatic education programs.
• Support the delivery of aquatic education programs and complete pool deck supervision or Duty Manager shifts as required.

Skills

Computer skills

Customer service

Administration

Job description

Aquatic Education Administration Officer

Location: Bairnsdale and Lakes Entrance

Department: Recreation Facilities and Services

Compensation: Salary AUD $69,815.72 - $74,134.84

Employment type: Full-Time - Ongoing

Work Arrangement: On-site

We are East Gippsland Shire

East Gippsland is a natural playground with over 21,000 square km of land including ski fields, high country, nine national parks, two significant marine parks, Australia's largest navigable inland lake system and stunning coastlines included!

Business Unit

Our Recreation Facilities and Services team creates welcoming spaces where people of all ages can be active, build confidence and connect with their community. Across our aquatic facilities, the team delivers swimming education, recreation programs and customer-focused services that support healthier and safer communities.

The Opportunity

As the Aquatic Education Administration Officer, you will help keep our swimming education programs organised, welcoming and running smoothly. You will support lesson bookings, attendance records, customer enquiries, accounts and program communications, while building positive relationships with children, young people and their families.

Aquatic education experience would be a great advantage, but it is not the only pathway into this role. If you have strong customer service or administration skills, confidence using computers and a willingness to learn about aquatic education, we would love to hear from you.

This is a great opportunity to step into a full-time role, develop new skills and become an important part of our aquatic education team across our Bairnsdale and Lakes Entrance recreation centres.

Key responsibilities include:

• Coordinate lesson bookings, attendance records, waitlists, online forms and aquatic education documentation.
• Provide friendly and helpful customer service to children, young people, families and community groups.
• Use Council's computer systems to maintain accurate records, respond to enquiries and support swim school account management.
• Assist with program communications, newsletters, advertising and the promotion of aquatic education programs.
• Support the delivery of aquatic education programs and complete pool deck supervision or Duty Manager shifts as required.

What we're looking for:

• Confident computer skills and the ability to learn new programs and systems.
• Customer service or administration experience, with good organisation and attention to detail.
• A positive, energetic approach and the ability to build great relationships with children, young people and families.
• Clear written and verbal communication skills and the ability to work well as part of a busy team.
• Aquatic education experience and relevant qualifications would be an advantage, or a willingness to learn and obtain the required qualifications.

Why you'll love EGSC:

Work-Life Balance:

• Option to purchase additional leave
• Flexible start and finish times
• Extra time off over Christmas
• Discounted memberships to our Recreation Centres
• Annual leave loading paid as a lump sum in December!
• Banded salaries with built in yearly increases!
• 17 weeks paid parental leave pro rata
• Additional special leave available for chronic health conditions and other special needs
• Learning and Development team to keep your skills up to date and give you the opportunity to develop your career!
• Employee Assistance Program offering counselling support when you need it
• Staff consultative committee - management consult staff on big decisions

Questions? Contact Jemimah Cerda, Aquatic Education Supervisor or Maddison Sumner, Customer Service Team Leaderon 5153 9500

Applications close at 11:45pm on 4October 2026

East Gippsland Shire Council is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm. To uphold these standards a valid working with children check is required to be held for applicable positions.