Customer Service Officer - Casual

Baw Baw Shire Council; Drouin; Hybrid; AUD 63,000 - 68,000; Part time

Benefits offered by this job

Hybrid work

Flexible hours

Learning development

Rostered days off

Job summary

Baw Baw Shire Council is seeking a Casual Customer Service Officer to join our Customer Service Team. You will handle face-to-face, phone, live chat and written inquiries, providing friendly, efficient service to our community.

The role offers a supportive team environment with development opportunities and a hybrid work model, located near Melbourne. Apply to contribute to our local government services and community programs.

Qualifications

• Background in customer service.
• Strong interpersonal and communication skills.
• Excellent time management and organisation.
• Thrives in a team environment and can work autonomously.

Responsibilities

• Be the first point of contact for in-person, phone and live chat enquiries.
• Communicate with a wide variety of people in a professional and courteous manner.
• Adopt a collaborative approach to problem solving and information sharing.
• Be a strong team player with a can-do attitude.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

• Band 4 Casual: $46.36 to $49.38 per hour (inclusive of 25% casual loading)
• Casual Customer Service roles undertaking face to face, call centre and back-office functions
• Supportive team environment with ongoing development opportunities

An exciting opportunity exists to join Council as a Customer Service Officer within a highly valued Customer Service Team, providing service to our community in a variety of ways including face-to-face, over the phone, live chat and other written channels.

About Baw Baw Shire Council

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

To learn more visit www.bawbawshire.vic.gov.au

About the Role

In this role you will:

• Be the first point of contact for Council’s in-person, phone and live chat enquiries;
• Have the ability to communicate with a wide variety of people in a professional and courteous manner;
• Be able to adopt a collaborative and flexible approach to problem solving and information sharing; and,
• Be a strong team player with a can-do approach.

About the Successful Candidate

We are looking for someone who:

• Has a background in customer service;
• Has strong interpersonal and communication skills;
• Has outstanding personal organisation and time management skills;
• Thrives in a team environment and is also confident working autonomously; and,
• Contributes to positive team culture.

About the Team

Our Customer Service team is a vital part of our organisation and a role in Customer Service can be an excellent foundation for a career in Local Government. Listen to the career journeys of some of our team members who started out with roles in Customer Service at Baw Baw.

https://www.youtube.com/watch?v=svBDVAqVg0U

Why you'll love working at Baw Baw Shire

We believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Hybrid work is the norm here at Baw Baw for roles that can support it.
• Flexible work options, Baw Baw is committed to work-life balance.
• Learning and development opportunities through professional development programs.
• Access to rostered day off every four weeks (when working full time.)
• Career development opportunities.
• Study/development assistance.
• Employee Assistance Programs (EAP.)
• A thriving Social Club.
• Close to Public transport.
• Ample free parking nearby.

Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.