Customer Service Officer - Field

MEGT; North Lakes; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Paid parental leave

Salary packaging

Employee assistance program

Job summary

MEGT in North Lakes, Queensland, is hiring to support field staff, employers and Apprentices in an Apprentice Connect Provider role. The role blends customer interaction and administration in a high-volume environment, with emphasis on accuracy and compliance.

You will deliver outstanding service by phone and email, assist with Training Contracts, incentive claims and loan applications, and keep customer records up to date while supporting internal teams.

Qualifications

• Experience in customer service roles and KPI targets.
• Strong data entry accuracy and attention to detail.
• Ability to analyse information and respond to inquiries.

Responsibilities

• Deliver customer service via phone and email.
• Assist with Training Contracts, incentive claims, support loan applications, and related documentation.
• Address and follow up customer enquiries within service standards.
• Maintain and update customer records accurately.
• Support internal field staff with administrative and program-related tasks.

Skills

Customer service

Communication

Data entry

KPI driven

Self-management

Tools

MS Office

CRM systems

Job description

Based in our North Lakes office, you’ll join our Apprentice Connect Provider, in a varied role where you’ll play an important role supporting field staff, employers and Apprentices.

With a mix of customer interaction and administration, this role suits someone who enjoys a high volume, fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support.

Key Responsibilities:

• Deliver outstanding customer service over the phone and via email
• Assist with Training Contracts, incentive claims, support loan applications, and related documentation
• Address and follow up customer enquiries within service standards
• Maintain and update customer records accurately
• Support internal field staff with administrative and program-related tasks

About you

You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have:

• Excellent written and verbal communication skills
• Strong attention to detail with accurate and efficient data entry skills
• Demonstrated ability to interpret and analyse information
• Proven experience in meeting set KPIs and customer service standards
• Strong initiative and ability to self-manage workloads
• Ability to build relationships with various internal and external stakeholders
• High level of computer literacy across various systems

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work several years in a role and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• 3 paid Christmas close-down days
• 14 weeks paid parental leave after 6 months
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.