Customer Service Officer - Education

Sexual Health Victoria; Melbourne; Híbrido; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Sexual Health Victoria (SHV) is seeking a Customer Service Officer - Education to join our Education Services team in a full-time, 12-month fixed-term hybrid role (3 days in office and 2 days WFH).

You will be the first contact for education clients, delivering exceptional service, coordinating bookings, registrations and timetables to support SHV’s education programs across Victoria. The role requires strong organisational skills and proactive problem-solving.

Formación

• Experience in a customer service or administrative role.
• Proficiency with CRMs and booking systems.
• Experience with databases and student management systems is desirable.

Responsabilidades

• Provide high-quality customer service via phone, email and other channels.
• Manage education bookings and enquiries from schools, community organisations and health professionals.
• Schedule educators and coordinate timetabling to support service delivery.
• Process registrations, enrolments and course completion certificates.
• Maintain accurate records, databases and reporting information.
• Support invoicing, payments and general administrative processes.
• Coordinate logistics for education sessions, including venues, accommodation, catering and resources.
• Contribute to review and improvement of administrative systems and customer communications.

Conocimientos

Customer service experience

Administrative support

Educación

Business Administration

Education

Sexual Health/Sexology

Herramientas

CRM systems

Booking systems

Student management systems

Microsoft 365 (Outlook, Word, Excel, Teams)

Descripción del empleo

Join a purpose-driven organisation making a positive impact on the sexual and reproductive health and wellbeing of Victorians.

Sexual Health Victoria (SHV) is a leading provider of sexual and reproductive health care, education and advocacy. We are seeking an organised, customer-focused professional to join our Education Services team as a Customer Service Officer - Education. This role plays a vital part in supporting the delivery of SHV's education and training programs to schools, community organisations, disability services and health professionals across Victoria.

About the Role

Full time, 12 month fixed term Hybrid role (3 days in office and 2 days WFH).

As the Customer Service Officer - Education, you will be the first point of contact for many of our education clients, providing exceptional customer service and administrative support to ensure the smooth delivery of education services.

Working closely with educators, stakeholders and internal teams, you will coordinate bookings, manage course registrations, schedule education programs and support continuous improvement initiatives that enhance the customer experience.

Key Responsibilities

Provide high-quality customer service via phone, email and other communication channels

Manage education bookings and enquiries from schools, community organisations and health professionals

Schedule educators and coordinate timetabling to support service delivery

Process registrations, enrolments and course completion certificates

Maintain accurate records, databases and reporting information

Support invoicing, payments and general administrative processes

Coordinate logistics for education sessions, including venues, accommodation, catering and resources

Contribute to the review and improvement of administrative systems and customer communications

Work collaboratively across the organisation to ensure a seamless customer experience

Assist with service reporting, evaluation and continuous improvement activities

About You

You are a highly organised and proactive administrator who enjoys helping others and delivering excellent customer service. You can manage competing priorities, communicate effectively with diverse stakeholders and remain calm when handling sensitive or complex enquiries.

You will bring:

Experience in a customer service and/or administrative role

Strong organisational skills and attention to detail

Excellent written and verbal communication skills

Ability to manage multiple tasks and deadlines in a busy environment

Strong problem-solving skills and initiative

Experience working with databases, Customer Relationship Management (CRM) and booking systems, student management systems or similar platforms

Proficiency with Microsoft 365 applications including Outlook, Word, Excel and Teams

A collaborative approach and commitment to continuous improvement

Confidence managing customer enquiries professionally and sensitively

Qualifications & Requirements

Qualifications in Business Administration, Education, Sexual Health, Sexology or a related field will be highly regarded

Current Police Check

Current Working with Children Check

Why Join SHV?

Work with a respected and values-driven organisation

Contribute to education programs that improve health outcomes across Victoria

Join a supportive and collaborative team environment

Access ongoing learning and professional development opportunities

Be part of an organisation committed to diversity, inclusion and continuous improvement