Customer Service Officer - Contract Role

Dormakaba International Holding Ag; Adelaide; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Marsh in Adelaide is seeking a diligent administrator to support the JLT Risk Solutions finance and operations team in the Adelaide - Frome office. The role is hybrid, requiring in‑office presence at least three days a week, and involves coordinating with SA divisions to meet deadlines.

You will manage mailboxes, process accounts for SA Schemes, log workers’ comp incidents, index medical reports, and support renewal reviews. Strong customer service and independent working style are essential.

Qualifications

• Excellent customer service and communication skills.
• Self‑starter who works independently within a team environment.

Responsibilities

• Manage all mailboxes assigned to the operations team.
• Process accounts for all SA Schemes.
• Log Workers Comp incidents.
• Index medical reports.
• Process workers comp new incident reports.
• Download medical certificates from RTWSA.
• Send monthly reports to RTWSA.
• Assist with renewal documentation reviews.
• Answer telephones and manage overflow calls for all SA divisions.
• Attend meetings and take minutes.
• Liaise with internal divisions to complete tasks.
• Assist the team to complete tasks as required.

Tools

Microsoft Office

Job description

We are seeking a talented individual to join our JLT Risk Solutions finance and operations team, part of our Risk business at Marsh. Based in the Adelaide - Frome office this is a hybrid role that requires working at least three days a week in the office.

The role provides administrative support to all Public Sector divisions in South Australia. You will work with the team to meet all administrative requirements within given time frames.

We will count on you to:

• Manage all mailboxes assigned to the operations team.
• Process accounts for all SA Schemes.
• Log Workers Comp incidents.
• Index medical reports.
• Process workers comp new incident reports.
• Download medical certificates from RTWSA.
• Send monthly reports to RTWSA.
• Assist with review of documentation during renewal processes.
• Answer telephones and manage overflow calls for all SA divisions.
• Attend meetings and take minutes.
• Liaise with internal divisions when required to complete job tasks.
• Assist the team to complete tasks as required.

What you need to have:

• Proficient in Microsoft Office.
• Excellent customer service and communication skills.
• Self‑starter who works independently within a team environment.

Why join our team:

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture with talented colleagues.
• Range of career opportunities and benefits to enhance well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build confidence to thrive through the power of perspective. Marsh is committed to creating a diverse, inclusive and flexible work environment. Applications will only be considered from candidates who have the appropriate approval to work in Australia.

Marsh is a White Ribbon organisation committed to the prevention of violence against women. We welcome applications from all backgrounds, experiences, and identities, as diversity and inclusion are central to how we work and grow together as one team.