Hybrid Admin & Customer Support Officer

Marsh; South Australia; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Marsh is seeking an administrative professional to support the JLT Risk Solutions finance and operations team in South Australia. Based in the Adelaide – Frome office, the role is hybrid, requiring at least three days in office weekly.

You will assist SA divisions with accounts, medical reports, incident logging and monthly RTWSA reporting, while supporting documentation reviews during renewals and handling overflow calls.

Qualifications

• Proficient in Microsoft Office Suite and common productivity apps.
• Excellent customer service and communication skills.
• Self-starter who works independently within a team environment.
• Professional demeanour and appearance.

Responsibilities

• Manage all mail boxes assigned to the operations team.
• Process accounts for all SA Schemes.
• Log Workers Comp incidents and index medical reports.
• Process workers comp new incident reports.
• Download medical certificates and send monthly reports to RTWSA.
• Assist during renewal processes and update information as required.
• Answer telephones and manage overflow calls for SA divisions.
• Attend meetings and take minutes.
• Liaise with internal divisions to complete tasks.
• Assist the team with tasks as required.

Skills

Microsoft Office Suite

Customer service

Communication skills

Self-starter

Professional demeanour

Job description

Marsh is seeking an administrative professional to support the JLT Risk Solutions finance and operations team in South Australia. Based in the Adelaide – Frome office, the role is hybrid, requiring at least three days in office weekly.

You will assist SA divisions with accounts, medical reports, incident logging and monthly RTWSA reporting, while supporting documentation reviews during renewals and handling overflow calls.