Customer Service Officer - Casual Pool 2026-2027

SA Health; Adelaide; On-site; AUD 59,000 - 68,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Flexible work options

Employee Assistance Program

Job summary

Central Adelaide Local Health Network (CALHN) invites applications for a Customer Service Officer at the Royal Adelaide Hospital or the Queen Elizabeth Hospital. You will greet clients, staff and visitors and handle enquiries with prompt, confidential assistance in a busy hospital setting.

Reporting to the Administration Coordinator, you will support front-line operations, coordinate messages and paging, respond to emergencies, and contribute to high-quality, patient-centred service through

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service and administration.
• Ability to handle enquiries calmly and professionally.

Responsibilities

• Answer enquiries at the Switchboard and Enquiries Desk.
• Coordinate messages and paging with care and precision.
• Respond to emergency calls and support front-line operations.

Skills

Communication

Interpersonal skills

Customer service

Administration

Tools

Office software

Job description

Central Adelaide Local Health Network (CALHN) Various locations Salary ASO-2 $30.01 - $32,28 per hour plus 25% casual leave loading Casual

About CALHN

At Central Adelaide Local Health Network (CALHN), we're shaping the future of health through excellence in clinical care, research and innovation. As the largest health network in South Australia, CALHN plays a leading role in improving the health and wellbeing of our community by delivering safe, connected and high-quality healthcare. With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best. At CALHN, every voice matters. We prioritise the safety of our staff and patients, and staying connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model . Find out more about CALHN sites and services , our stories and the opportunities to be part of CALHN .

About the Role

Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? As a Customer Service Officer at the Royal Adelaide Hospital or the Queen Elizabeth Hospital, you'll be the friendly face and voice of our facility, ensuring every client, staff member, and visitor receives a warm welcome and prompt assistance. Reporting to the Administration Coordinator, you'll play a pivotal role in the smooth operation of our front-line services, including handling enquiries at the Switchboard and Enquiries Desk, responding to emergency calls, and coordinating messages and paging with care and precision. This is a fantastic opportunity to be part of a team that makes a real difference in people's lives every day. You'll thrive in a dynamic hospital setting where your ability to communicate clearly, act calmly under pressure, and follow established procedures will be highly valued. If you're someone who takes pride in providing a confidential and customer-focused service, and you're ready to contribute to a high-performing and supportive team, we'd love to hear from you.

About you

• Strong communication and interpersonal skills, with the ability to remain calm and professional while resolving client concerns.
• Proven experience in customer service and administration, including handling repetitive tasks to a high standard.
• A positive, adaptable approach to change, with sound organisational and problem-solving skills to manage competing priorities.
• A commitment to confidentiality, teamwork, and safe, inclusive workplace practices, along with proficiency in office systems and technology.

Why You'll Love It Here - CALHN benefits that matter

• Make your money go further - salary packaging up to $9,010 for living expenses + $2,650 for meals and entertainment + pre-tax super and novated lease options
• Grow your career - build your skills and explore opportunities across CALHN
• Balance work and life - access flexible work options where available
• Feel supported - confidential Employee Assistance Program for you and your family

Diversity & Inclusion

We're committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Applications close: 11:55 pm, Wednesday 30 June 2027 Job Ref: 939502