Senior Support Service Officer - HRC

Palliative Care SA; Adelaide; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Career development

Flexible work options

Wellbeing benefits

Employee Assistance

Job summary

Central Adelaide Local Health Network (CALHN) is seeking a Senior Support Service Officer to manage day-to-day support services, liaise with clinical teams and ensure safe, responsive operations across clinical areas in Adelaide.

You will bring practical experience, sound judgement and a commitment to patients, families, clinicians and colleagues within a busy health environment.

Qualifications

• Hold an AQF Certificate III relevant to the role.
• Complete at least 560 hours of satisfactory in service experience.
• Bring experience in healthcare security and care environments.
• Apply sound judgement, initiative and workload priorities.
• Communicate well and build rapport with diverse people.

Responsibilities

• Support clinicians and patients across clinical areas
• Manage day to day support service needs
• Build strong relationships with staff and stakeholders
• Maintain safe, responsive and reliable services
• Work closely with clinical teams and ward leaders
• Respond to security and emergency matters
• Liaise with SA Health, government agencies, contractors and the public
• Escalate issues to the right leader and support timely resolution

Skills

Communication

Judgement & Initiative

Workload prioritisation

Education

AQF Certificate III relevant to the role

560 hours of in-service experience

Job description

Job no: 952524
Work type: Full time
Location: Adelaide Metro Northern, Various
Categories: Allied and Scientific Health, Medical, Support Services

About CALHN

At Central Adelaide Local Health Network (CALHN), we’re shaping the future of health through excellence in clinical care, research and innovation. As the largest health network in South Australia, CALHN plays a leading role in improving the health and wellbeing of our community by delivering safe, connected and high-quality healthcare. With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best.

At CALHN, every voice matters. We prioritise the safety of our staff and patients, and staying connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model .

Find out more about CALHN sites and services , our stories and the opportunities to be part of CALHN .

About the Role

Join our Support Services team and help create a safe, responsive care environment for patients, clinicians and staff. You’ll manage day to day support, build strong working relationships and help maintain smooth service across clinical areas.

Key Duties

• Support clinicians and patients across clinical areas
• Manage day to day support service needs
• Build strong relationships with staff and stakeholders
• Maintain safe, responsive and reliable services
• Work closely with clinical teams and ward leaders
• Respond to security and emergency matters
• Liaise with SA Health, government agencies, contractors and the public
• Escalate issues to the right leader and support timely resolution

About You

You’ll bring practical experience, sound judgement and a strong commitment to supporting patients, families, clinicians and colleagues.

• Hold an AQF Certificate III relevant to the role
• Complete at least 560 hours of satisfactory in service experience
• Bring experience in healthcare security and care environments
• Apply sound judgement, initiative and workload priorities
• Communicate well and build rapport with diverse people

Why You’ll Love It Here - CALHN benefits that matter

A great career is more than the work you do. At CALHN, you’ll have the benefits, flexibility and support to help you thrive at work and beyond.

• Make your money go further – salary packaging up to $9,010 for living expenses + $2,650 for meals and entertainment + pre-tax super and novated lease options

• Grow your career – build your skills and explore opportunities across CALHN
• Balance work and life – access flexible work options where available
• Support your wellbeing – enjoy leave loading, fitness discounts and flu vaccinations
• Feel supported – confidential Employee Assistance Program for you and your family

Diversity & Inclusion

We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Application Information

• Please refer to the role description for essential educational/vocational qualifications that may be required 952524 RD Senior Support Service Officer - HRC.pdf
• Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Julie Halse, Administration Officer Car Parking Phone: [phone]
E-mail: [e-mail]