Customer Service Officer

First Choice Couriers; Wingecarribee Shire Council; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Supportive team

Mon-Fri schedule

Stable local company

Training and development

Career growth opportunities

Respectful workplace

Job summary

First Choice Couriers in Braemar, NSW is seeking a friendly Customer Service Officer to be the first point of contact for delivery enquiries, bookings, collections and day-to-day support. You’ll collaborate with our Operations team and drivers to keep operations running smoothly.

You thrive in a busy transport environment, enjoy solving problems, and want to grow with a family-owned business that values respect, teamwork and reliable service.

Qualifications

• Excellent communication and friendly attitude.
• Strong customer service skills.
• Good organisation and time management.
• Attention to detail and accuracy.
• Proficiency with computers, email and phone systems.

Responsibilities

• Answering customer phone calls and emails.
• Booking deliveries and customer collections.
• Helping customers with delivery updates and enquiries.
• Working closely with drivers and operations throughout the day.
• Assisting customers at the counter.
• Entering delivery information and updating records accurately.
• Helping solve problems and keep customers informed.
• Providing friendly, professional service every day.

Skills

Communication

Customer service

Organisational skills

Attention to detail

Computer literacy

Calm under pressure

Team player

Willing to learn

Multitasking

Tools

Email systems

Job description

Job Description

Southern Highlands Customer Service Officer

About First Choice Couriers

First Choice Couriers is a family-owned transport and logistics company that's been operating across the Illawarra, Southern Highlands, and South Coast since 1999. With more than 140 team members across our sites, we're proud to be one of the region's largest local transport providers.

We provide transport, warehousing, and logistics services for businesses across the region and beyond. Everything we do is guided by our values - Compassion, Excellence, Respect, and Integrity.

We believe good people, good service and strong relationships are what make the difference.

Customer Service Officer

We're looking for a friendly and reliable Customer Service Officer to join our team.

You'll be one of the first people our customers speak to, helping with delivery enquiries, bookings, collections, and day-to-day support. You'll also work closely with our Operations team and drivers to help keep things running smoothly.

No two days are the same in transport, so this role suits someone who enjoys staying busy, solving problems and working as part of a team.

This is a full-time position and is based in Braemar, NSW.

What's on Offer

• A supportive team that helps each other out
• Monday to Friday work - enjoy your weekends
• Stable work with a well-established local company
• Training and support to help you learn the role
• A fast-paced environment where the days go quickly
• Opportunities to build your skills and grow with the business
• A workplace where people are treated with respect

What You'll Be Doing

• Answering customer phone calls and emails
• Booking deliveries and customer collections
• Helping customers with delivery updates and enquiries
• Working closely with drivers and operations throughout the day
• Assisting customers at the counter
• Entering delivery information and updating records accurately
• Helping solve problems and keep customers informed
• Providing friendly, professional service every day

What You'll Bring

• Good communication skills and a friendly attitude
• Strong customer service skills
• Good organisation and time management
• Attention to detail and accuracy
• Confidence using computers, email and phone systems
• Ability to stay calm and organised in a busy environment
• A willingness to learn and support the team
• Previous customer service or administration experience is helpful, but not essential

Why First Choice Couriers?

At First Choice Couriers, people matter. We work hard, support each other, and take pride in what we do.

Many of our team members have grown their careers with us over the years, and we're proud of the positive and down-to-earth culture we've built.

If you're looking for a role where you can be part of a good team and make a real contribution each day, we'd love to hear from you.

First Choice Couriers is committed to building a workplace where everyone feels welcomed, respected, and supported. We encourage applications from people of all backgrounds and experiences.