Customer Service Officer

Wood Recruitment; Western Australia; Sur place; AUD 39 000 - 47 000; Plein temps

Résumé du poste

Wood Recruitment's client seeks an organised and proactive Customer Service and People & Culture Administration Officer to join its aged-care centre on a temporary basis. The role is 30 hours across four days, split between reception, People & Culture administration, and volunteer coordination.

You will welcome residents and visitors, manage front-desk tasks, coordinate onboarding/offboarding, maintain employee records, and support P&C projects while handling confidential information in a highly

Qualifications

• Previous reception, customer service, or general administration experience.
• High-level administration and organisational skills.
• Strong attention to detail and data-entry accuracy.
• Excellent communication and interpersonal skills.
• Confidence working with confidential and sensitive information.
• Experience in aged care, healthcare, NDIS, community services, or another highly regulated environment would be advantageous.
• Full, unrestricted Australian working rights.

Responsabilités

• Welcoming residents, families, visitors, volunteers, and contractors.
• Managing reception and front-desk activities.
• Providing general administrative support.
• Coordinating employee onboarding and offboarding.
• Maintaining employee records, HR registers, and personnel files.
• Coordinating volunteer schedules, onboarding, and administration.
• Supporting People & Culture projects and departmental activities.
• Handling employee information accurately and confidentially.

Connaissances

Reception experience

Customer service

General administration

Data entry

HR records management

Volunteer coordination

Communication skills

Attention to detail

Description du poste

Our client is seeking an organised and proactive Customer Service and People & Culture Administration Officer to join its aged-care centre.

This temporary role offers 30 hours across four days per week, split between reception, People & Culture administration, and volunteer coordination. It's an ideal opportunity for an experienced administrator who enjoys variety and working with people.

What you'll be doing:

• Welcoming residents, families, visitors, volunteers, and contractors
• Managing reception and front-desk activities
• Providing general administrative support
• Coordinating employee onboarding and offboarding
• Maintaining employee records, HR registers, and personnel files
• Coordinating volunteer schedules, onboarding, and administration
• Supporting People & Culture projects and departmental activities
• Handling employee information accurately and confidentially

What you'll need:

• Previous reception, customer service, or general administration experience
• High-level administration and organisational skills
• Strong attention to detail and data-entry accuracy
• Excellent communication and interpersonal skills
• Confidence working with confidential and sensitive information
• Previous experience in aged care, healthcare, NDIS, community services, or another highly regulated environment would be advantageous
• Full, unrestricted Australian working rights

What's in it for you:

• A four-day working week totalling 30 hours
• The potential to transition into a permanent position
• The opportunity to support employees, residents, families, and volunteers
• A welcoming aged-care environment guided by the values of Accountability, Integrity, Care, and Encouragement

Applicants must have full, unrestricted Australian working rights to be considered for this position.