Customer Service Officer

Council Jobs; Picton; Hybrid; AUD 82,000 - 98,000; Full time

Benefits offered by this job

Flex-Time

Work from home

Growth Learning Program

STAR Rewards and Recognition

Educational Assistance

Health & Wellbeing programs

Employee Assistance Program

Job summary

Wollondilly Shire Council in New South Wales is seeking a Customer Service Officer to deliver high-quality, respectful service to the community. You will handle inquiries with empathy and a solutions-focused mindset, aiming to create positive experiences in a people-centered environment.

Join a team dedicated to responsive service while benefiting from flexible scheduling options, including a 35-hour week, flex-time, and work-from-home arrangements.

Qualifications

• Seeking a professional, empathetic, and solutions-focused Customer Service Officer.

Skills

Customer service

Empathy

Solution focused

Job description

• Salary commencing from $1,574.77 per week+ 12% Superannuation
• 35-hour week with Flex-Time system
• Access to generous Flex-time provisions and Working from Home arrangements

About the opportunity:

Are you passionate about delivering exceptional customer service and creating positive experiences for your community?

We are seeking a professional, empathetic, and solutions-focused Customer Service Officer to join our team. This role is at the heart of our organisation, providing respectful, responsive, and high-quality service that reflects our commitment to meeting the diverse needs and expectations of our community.

If you thrive in a people-focused environment and are committed to making every interaction count, we'd love to hear from you.

What we can offer you:

Located on Sydney’s southern fringe, Wollondilly Shire Council spans 2,560 km² of natural bushland, scenic waterways, and vibrant, welcoming communities.

Delivering exceptional, high-performing services to our community is fundamental to what we do. We continuously seek opportunities to strengthen our service delivery across and require experienced and qualified professionals to join us and Making Wollondilly even better, together. We actively cultivate a positive and supportive work environment, providing a variety of benefits to support, reward and actively engage our workforce including;

• Learn, develop and grow your career with our Growth Learning Program
• Be acknowledged in our STAR Reward and Recognition program
• Participate in our Educational Assistance Program
• Your wellbeing matters – be connected with our Health & Wellbeing programs
• Access to our Employee Assistance Program

Further Information:

Nicole Bloomfield, Team Leader Customer Service, 4677 9543

Closing Date:

5:00pm Monday 19 October, 2026

Join us in Making Wollondilly even better together!

Only applications received via Council’s online recruitment platform will be considered. To apply for this position, you must be an Australian or New Zealand citizen, a permanent resident, or have unlimited work rights in Australia without visa restrictions.

All positions are engaged Monday to Sunday (except otherwise stated) in accordance with the Local Government (State) Award.

Shortlisted applicants may be required to complete pre-employment checks including a medical assessment (including drug and alcohol screening), police clearance, qualification and bankruptcy verification, and a valid WWCC.

Wollondilly Shire Council is committed to fostering a positive, inclusive, and diverse workplace culture. We uphold our responsibility as a child-safe organisation, dedicated to promoting and protecting the rights of children and young people. We encourage applications from First Nations peoples, individuals with disability, veterans, members of the LGBTQIA+ community, and people from culturally and linguistically diverse communities. We actively provide reasonable adjustments ensuring applicants are supported throughout the recruitment process.