Customer Service Officer

Great Ocean Road Coast and Parks Authority; Victoria; On-site; AUD 34,000 - 41,000; Part time

Job summary

The Great Ocean Road Coast and Parks Authority is seeking a friendly, customer-focused team member to join the Accommodation Services Team for the busy summer period across Apollo Bay parks. This casual role starts mid-December and runs through mid-February, with potential extension.

You will handle bookings, check-ins, payments and guest information, delivering welcoming experiences to visitors along the iconic coast.

Qualifications

• Experience in customer service, hospitality, tourism, retail or administration.
• Experience using RMS or similar is highly regarded.
• Excellent communication and interpersonal skills.
• A positive, friendly and professional approach.
• Strong organisational skills and attention to detail.
• The ability to remain calm and adaptable during busy periods.
• Confidence using computer systems and learning new software.
• Availability to work weekends, public holidays and peak holiday periods.

Responsibilities

• Assisting guests with bookings, enquiries and check-ins.
• Managing reservations via phone, email, online platforms and in person.
• Providing local information and recommendations to visitors.
• Responding to guest feedback and resolving issues professionally.
• Processing payments and supporting daily banking activities.
• Responding to maintenance requests and communicating issues to management.
• Supporting the smooth day-to-day operation of reception services.
• Working collaboratively with the wider caravan parks team.

Skills

Customer service

Hospitality

Tourism

Retail

Administration

Tools

RMS booking software

Job description

Our team is growing and we're always on the lookout for talented and passionate people. We offer career opportunities across a range of functions and areas along the Great Ocean Road.

Our team work hard and love what they do - caring for and protecting the coast!

TheGreat Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia's most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long-term conservation.

Job Description

About the Role

We're looking for a friendly, customer-focused person to join our Accommodation Services Team for the busy summer holiday season.

Based across our three Apollo Bay parks, this role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to spend their summer working in one of Victoria's most beautiful coastal destinations.

This is a casual opportunity commencing around mid-December and continuing through to mid-February, with the possibility of ongoing work beyond the summer period.

What You'll Do

As the welcoming face of our caravan parks, you'll help create positive experiences for guests from the moment they book through to the end of their stay.

We're particularly interested in hearing from applicants with experience using RMS booking software (or similar), who can confidently support our busy reception operations throughout the summer season.

Responsibilities include:

• Assisting guests with bookings, enquiries and check-ins
• Managing reservations via phone, email, online platforms and in person
• Providing local information and recommendations to visitors
• Responding to guest feedback and resolving issues professionally
• Processing payments and supporting daily banking activities
• Responding to maintenance requests and communicating issues to management
• Supporting the smooth day-to-day operation of reception services
• Working collaboratively with the wider caravan parks team

Desired Skills and Experience

What We're Looking For

You'll be someone who enjoys working with people and takes pride in delivering great customer service.

You'll ideally have:

• Experience in customer service, hospitality, tourism, retail or administration
• Experience using RMS or similar is highly regarded
• Excellent communication and interpersonal skills
• A positive, friendly and professional approach
• Strong organisational skills and attention to detail
• The ability to remain calm and adaptable during busy periods
• Confidence using computer systems and learning new software
• Availability to work weekends, public holidays and peak holiday periods

Why Join Us?

• Spend your summer working in a stunning Great Ocean Road location
• Be part of a supportive and welcoming team
• Meet people from across Australia and around the world
• Gain valuable tourism and hospitality experience
• Enjoy a varied role where no two days are the same

To be successful in this role, you'll be required to hold or obtain a National Police Check, Working with Children Check, current Australian Driver's Licence and evidence of Australian work rights.

To learn more about this position, please visit: www.greatoceanroadauthority.vic.gov.au/About-Us/Work-with-us to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.