Caravan Park Housekeeper

Great Ocean Road Coast and Parks Authority; Surf Coast Shire; On-site; AUD 30,000 - 39,000; Full time

Job summary

The Great Ocean Road Coast and Parks Authority is seeking a Caravan Park Housekeeper to maintain clean, tidy public and caravan park facilities, cabins and amenities. The role focuses on hands-on cleaning and delivering a welcoming visitor experience.

Candidates should have practical cleaning experience from health, hospitality or aged care settings, with good manual handling, teamwork, and strong time management.

Qualifications

• Cleaning experience in health, hospitality, or aged care environments.
• Knowledge of safe manual handling and chemical safety.
• Ability to communicate with people from diverse backgrounds.
• Demonstrated teamwork and proactive problem-solving.
• Good time management and organisational skills.

Responsibilities

• Perform a range of cleaning duties across cabins, blocks, kitchens and offices.
• Provide face-to-face customer liaison and information at the Parks.
• Report issues to management and transfer information efficiently.
• Handle stock rotation, linen and other items.

Skills

Cleaning skills

Manual handling

Customer service

Teamwork

Problem solving

Time management

Job description

Our team is growing and we’re always on the lookout for talented and passionate people. We offer career opportunities across a range of functions and areas along the Great Ocean Road.

Our team work hard and love what they do – caring for and protecting the coast!

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

Job Description

Purpose of the position

The Caravan Park Housekeeper is responsible for day-to-day cleaning and maintaining of the public and caravan park amenities, cabins and other facilities as directed, ensuring they are in a clean, tidy and in a usable condition.

We are seeking candidates with direct experience in housekeeping or cleaning duties.

Key responsibilities

• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning cabins, communal ablution blocks, kitchens, office buildings and other general buildings and structures on caravan park sites
• Face to face customer liaison at the Parks including the provision of information, dealing with customer complaints, receiving maintenance requests and other customer interactions as may be required
• Advising management of customer issues as soon as able and in the format directed by the Park Managers to ensure an efficient and timely transfer of information
• Handling of stock including rotation of stock, lifting of boxes, linen and other items.

Please note - unfortunately, no staff accommodation is provided or available.

We're looking for people who are reliable, adaptable and enjoy providing great customer experiences.

Desired Skills and Experience

What we're looking for?

• Practical cleaning skills developed in a health, hospitality or aged care environment involving a range of cleaning duties (Required).
• Experience in safe manual handling techniques and use of chemicals (preferred).
• Ability to communicate with people across a broad range of backgrounds
• Demonstrated ability to work as part of a team
• A proactive approach to problem-solving
• Good time management and organisational skills

Why Join Us?

The Great Ocean Road Coast and Parks Authority is responsible for the protection and management of one of Australia's most iconic coastal environments. Every dollar generated through our accommodation services is reinvested into the coast and parks we manage.

When you join us, you'll enjoy:

• Working in a spectacular coastal location on the Great Ocean Road.
• A varied role with opportunities to develop customer service and practical skills.
• Being part of a supportive and collaborative team.
• The chance to contribute to memorable visitor experiences and the care of Victoria's coastal parks.
• Flexible casual employment within a respected public land management organisation.

If you're energetic, customer-focused and enjoy working in a beautiful outdoor environment, we'd love to hear from you!

To learn more about this position, please visit: www.greatoceanroadauthority.vic.gov.au/About-Us/Work-with-us to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.