Customer Service Officer

Belgravia Leisure; Victoria; Hybrid; AUD 30,000 - 39,000; Part time

Job summary

Belgravia Kids in Victoria, Australia, is seeking enthusiastic Customer Service Officers to join our new Belgravia venture. You will provide front-line reception, merchandising and sales support to members and casual users, delivering first-class service and aligning with our mission and values.

The role requires availability to work afternoons and weekends and involves selling memberships, managing bookings, and representing the centre in the community.

Qualifications

• Experience delivering high-quality customer service in a leisure or retail environment.
• Familiarity with cash handling and Point of Sale (POS) systems.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Apply cash handling principles and operate POS systems.
• Assist members with memberships, renewals and information.
• Promote centre services and programs and handle bookings/enrolments.
• Develop and maintain good relationships with customers.
• Promote public relations and maintain a positive community image.
• Open/close the centre in line with security and safety procedures.

Skills

Customer service

POS experience

Membership sales

Public relations

Job description

This job is open for expressions of interest only

• Great career paths and development with this new Belgravia venture
• Be part of something new and exciting
• Opportunity to make a real differenceto our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.

The Role

Our Customer Service Officers are the heart of our businessproviding important services such as Reception, Merchandising and sales to our members, casual users and potential new membersin accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to ourcustomers ensuring it’s in line ourMission, Vision and Values.

The successful applicants must be able to work afternoons & weekends.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promotethe centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check
• Working with Children Check

The Company

Belgravia Kids is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

"To positively impact the lives of a million Australian Children"

each year through physical activity".

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, and Australian Levels Programs for Men’s and Women’s Artistic Gymnastics.

We are committed to providing a child safe environment. Please refer to our child safety framework . Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Kids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].