Customer Service Officer

Belgravia Group; Bacchus Marsh; On-site; AUD 36,000 - 39,000; Part time

Job summary

Belgravia Group's Belgravia Kids venture is expanding, seeking passionate Customer Service Officers for reception, sales and membership duties across our centres. Casual shifts available, with training and development provided to support excellent member experiences.

Ideal candidates are friendly, energetic and customer-focused, with familiarity with POS systems and cash handling. A positive attitude and ability to promote services will help grow our community impact.

Qualifications

• Customer service experience in leisure centres is desirable.
• CPR certificate and Police Check are required.
• Working with Children Check (WWCC) is required.

Responsibilities

• Provide excellent customer service in person and by phone.
• Process cash handling and operate POS.
• Inform and sell memberships; handle bookings and enrolments.
• Promote services and build relations with customers.
• Open/close centre per security procedures.

Skills

Customer service

POS systems

Communication

Education

CPR Certificate

Police Check

Working with Children Check

Tools

Computer literacy

Job description

3d ago , from Belgravia Health & Leisure Group Pty Ltd

• Great career paths and development with this new Belgravia venture


• Opportunity to make a real differenceto our community


• Multiple Casual positions available

This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions

The Role

Our Customer Service Officers are the heart of our businessproviding important services such as Reception, Merchandising and sales to our members, casual users and potential new membersin accordance with our established operational routines and procedures.

The primary responsibility of our Customer Service Officers is to deliver first class services to ourcustomers ensuring it’s in line ourMission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone


• Apply sound cash handling principals and use of Point of Sale (POS) systems


• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews


• Promotethe centres services and programs to customers and accept customer bookings and enrolments


• Develop and maintain good working relations with customers


• Promote and exercise good public relations at all times


• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style


• Computer literacy, familiarity with software packages and point of sale systems


• Experience in the leisure industry is desirable


• Current CPR Certificate


• Police Check


• Working with Children Check

The Company

Belgravia Kids (BK)is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:

"To positively impact the lives of a million Australian Childreneach year through physical activity".

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Kids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.We're happy to adjust our recruitment process to support accessibility needs - reach out to us at*****@belgravialeisure.com.au.