Customer Service Officer

Northern Beaches Council; Sydney; On-site; AUD 47,000 - 63,000; Part time

Benefits offered by this job

Flexible hours

Professional development and training

Mentorship opportunities

Genuine work-life balance

Employee wellness program

Values based culture

Job summary

Northern Beaches Council is seeking a Casual Customer Service Officer to work at Manly Andrew Boy Charlton Aquatic Centre. The role focuses on delivering friendly, efficient service to members and guests.

You will handle cashiering, answer enquiries, direct patrons, and contribute to a safe, welcoming environment while promoting membership sales and facility usage.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to perform cashiering and handle memberships.
• Willingness to work casual hours as required.

Responsibilities

• Providing high quality customer service by performing general cashiering, answering enquiries and directing patrons as required
• Providing a safe and friendly environment for all members and guests attending the facility.
• Cash handling and membership sales.

Skills

Customer service

Cash handling

Team player

Job description

Division

Community & Recreation

Business Unit

Sports & Recreation

Title

Customer Service Officer, Casual - Casual Role

Salary

$42.71 (inclusive of 25% casual loading) + superannuation.

Who We Are

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.

Join us at Manly Andrew Boy Charlton Aquatic Centre and be part of a team committed to promoting sustainable growth, providing a safe environment with a focus on risk management, whilst providing a fun, enjoyable and friendly facility for all members and guests visiting the venue.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working With Us

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy –

• Flexible hours
• A culture of supporting continuous professional development
• Professional development and training opportunities
• Mentorship opportunities available for aspiring leaders
• Genuine work-life balance and flexible working arrangements
• Employee wellness program and a range of lifestyle benefits
• Values based culture and a teams oriented working environment

Our Opportunity

The key focus areas of this role include:

• Providing high quality customer service by performing general cashiering, answering enquiries and directing patrons as required
• Providing a safe and friendly environment for all members and guests attending the facility.
• Cash handling and membership sales.

About You

We’re looking for a candidate to join our customer service team. You’ll bring positivity and a passion for customer service to a team dedicated to making a difference to our community.

Additional Information

• Position Description
• Applications close on: Sunday 4 October 2026
• Expected Interview Date: 13 October 2026

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.