Customer Service Officer

Architectural Window Systems; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Christmas hamper & bonus

Anniversary milestones recognised

Job summary

Architectural Window Systems in Prestons, NSW, is seeking a customer service professional to support our fabricator network, manage inquiries and orders, and ensure accurate information flow across channels.

You will build strong relationships with customers, resolve issues, and liaise with production and finance teams to keep projects on track and customers informed.

The role rewards initiative, teamwork and proactive improvement of processes in a high-volume environment.

Qualifications

• Experience in a high-volume customer service role.
• Strong verbal and written communication skills.
• Ability to prioritise and coordinate own work in a fast-paced environment.
• Proficiency with MS Office and ERP systems.

Responsibilities

• Process customer inquiries, orders, and invoicing.
• Generate and review accounting and sales reports.
• Provide timely responses and escalate issues as needed.
• Liaise with production and other internal teams to resolve enquiries.
• Support fabricator network with information and updates.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Initiative

Tools

MS Office

ERP software

Job description

Architectural Window Systems – Prestons NSW

When Architectural Window Systems (AWS) was founded, we made the commitment to be a great company that is not just another aluminium supplier, but a reliable, full-service business partner that creates exceptional long-term value for our customers, employees and business partners.

Our Fabricator Network represents the largest network of independently owned and operated window fabrication businesses in Australia and our brands are recognised by architects, builders and homeowners alike as Australia's leading window and door systems showcasing innovation, style and creativity.

About The Role

We partner with and provide dedicated support to our AWS fabricator network to develop market leading and sustainable solutions to grow their businesses. Our customer service team actively support our network through not only order processing, tracking and management but through the ongoing development and implementation of customer support strategies.

Develop and maintain professional relationships with all customers and deliver quality information and services via various communication channels.

Resolve customer issues within scope, advise customers of any matters that may affect their order or **escalate** issues as appropriate.

Work proactively and collaboratively with internal stakeholders such as the production team to resolve customer enquiries.

Daily duties include (but are not limited to) actioning customer enquiries, invoice/ accounting reports conciliation, reports generation.

Liaise with key stake holders within the business regarding the trends of customer enquiries with a view to seek improvement opportunities within the customer service team and the fabricator network.

Access to AWS's EAP (Employee Assistance Program)

Christmas Hamper & Bonus

Anniversary milestones recognised and rewarded

About You

We are looking for a professional, customer centric individual who can demonstrate initiative, to join our team in this important role. You will have:

Previous experience in a high-volume customer service role with demonstrated ability to prioritise and coordinate your own work.

Clear and professional verbal and written communication skills.

Ability to work cooperatively and collaboratively within a small team environment.

Willingness and ability to challenge the status quo to identify efficiencies and improvements.

Proficiency with MS Office and previous experience using an ERP software system.

You will be joining a supportive environment where team members are supported to achieve their professional goals and grow their career beyond their current role. If you think you will be a great fit for our team, we would love to hear from you!

Please note that only successful candidates will be contacted. We take this opportunity to thank you for your interest in working at AWS.