Customer Experience Specialist – Fabricator Network Support

Architectural Window Systems; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Christmas hamper & bonus

Anniversary milestones recognised

Job summary

Architectural Window Systems in Prestons, NSW, is seeking a customer service professional to support our fabricator network, manage inquiries and orders, and ensure accurate information flow across channels.

You will build strong relationships with customers, resolve issues, and liaise with production and finance teams to keep projects on track and customers informed.

The role rewards initiative, teamwork and proactive improvement of processes in a high-volume environment.

Qualifications

• Experience in a high-volume customer service role.
• Strong verbal and written communication skills.
• Ability to prioritise and coordinate own work in a fast-paced environment.
• Proficiency with MS Office and ERP systems.

Responsibilities

• Process customer inquiries, orders, and invoicing.
• Generate and review accounting and sales reports.
• Provide timely responses and escalate issues as needed.
• Liaise with production and other internal teams to resolve enquiries.
• Support fabricator network with information and updates.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Initiative

Tools

MS Office

ERP software

Job description

Architectural Window Systems in Prestons, NSW, is seeking a customer service professional to support our fabricator network, manage inquiries and orders, and ensure accurate information flow across channels.

You will build strong relationships with customers, resolve issues, and liaise with production and finance teams to keep projects on track and customers informed.

The role rewards initiative, teamwork and proactive improvement of processes in a high-volume environment.