Customer Service Officer

Creditcorp; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangements

Bonuses and incentives

Training and career progression

EAP and health benefits

Volunteer leave and lifestyle perks

Job summary

Wallet Wizard, part of Credit Corp Financial Services, invites applications for a Customer Service Officer based in Sydney. You’ll support customers throughout their application journey, respond to inquiries, collect information and complete verification to keep processes moving smoothly.

The role offers hybrid working, monthly bonuses and a range of benefits as you help customers access lending solutions. You’ll work with friendly teams across several channels to deliver excellent service.

Qualifications

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment.
• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• A proactive approach to learning, teamwork and delivering great customer experiences.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information across multiple channels
• Guide customers through the application process and support them in completing required documentation
• Complete verification activities to ensure customer applications can be assessed efficiently
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience
• Maintain accurate records and ensure all customer interactions are documented appropriately

Skills

Customer service

Communication skills

Teamwork

Technology literacy

Job description

• Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct
• Enjoy the balance of a collaborative office culture with hybrid working opportunities that support life outside of work
• Benefit from monthly bonuses + more incentives and perks

In this role you’ll be working for Wallet Wizard who are one of Australia's leading consumer lending brands and part of Credit Corp Financial Services. We provide responsible, transparent and accessible lending solutions that help customers manage life's unexpected expenses.

As a Customer Service Officer, you'll support customers throughout their application journey by responding to enquiries, collecting required information and completing verification activities. You'll play an important role in delivering a seamless customer experience while helping customers access the loan service they need.

What your new job involves

• Respond to customer enquiries and provide timely, accurate information across multiple channels
• Guide customers through the application process and support them in completing required documentation
• Complete verification activities to ensure customer applications can be assessed efficiently
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience
• Maintain accurate records and ensure all customer interactions are documented appropriately

What we can offer you!

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
• Performance-based bonus and incentive opportunities
• Structured training, learning pathways and genuine career progression opportunities
• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
• Paid volunteering leave, additional leave purchase options and other lifestyle benefits
• Complimentary breakfast, fresh fruit and employee discounts
• End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

Who you are

Have a genuine enthusiasm for speaking to and assisting customers and looking to start a career in the Financial Industry? then we really want to hear from you!

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences

Essential Criteria:

We operate on a rotating schedule to best service our customers. You will need to meet the following full-time criteria:

Fortnightly Rotating Roster:

• Shift A: Monday to Friday, 8:00 AM - 4:30 PM
• Shift B: Monday to Friday, 9:30 AM - 6:00 PM

Monthly Saturday Shift: 8:00 AM - 12:00 PM (once per month). These hours are accrued as Registered Days Off (RDO), giving you extra flexibility to take time off when you need it.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.