Customer Service Officer

Cleanaway Waste Management; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package

Learning & development opportunities

Growth opportunities within the бизнес

Strong network of partners

Employee share program

Novated car leasing and salary-sacrifi

Job summary

TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and a key commodities partner, delivering accessible refund points and efficient service. This role focuses on rapid query responses, phone-based engagement, and strong stakeholder collaboration to resolve issues and maintain KPIs.

Join a team that values accuracy, organization, and customer-first outcomes, with opportunities for development, staff benefits, and a supportive network across the business.

Qualifications

• Strong communication and time-management skills.
• Proficient with MS Office suite.
• Experience with CRM tools such as Salesforce is a plus.
• Able to respond quickly and professionally to inquiries.

Responsibilities

• Respond to internal and external customer queries.
• Answer phone calls on first ring.
• Manage stakeholder relationships and provide first line resolution.
• Handle customer complaints and resolve per set procedures.

Skills

Exceptional phone manner

Highly organised

Excellent communication

MS Office

CRM tools (Salesforce)

KPIs & SLAs awareness

Job description

TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.

Your new role

• Respond to internal and external customer queries.
• Answering phone calls on first ring.
• Manage relationships between stakeholders and provide first line resolution.
• Manage customer complaints to resolution, following set procedures.
  

Your skills and experience

• Exceptional phone manner
• Highly organised
• Excellent communication and time management skills
• Intermediate skills in MS office suite are required
• Previous experience using CRM tools e.g., Sales Force would be highly regarded
• Understanding of urgency and working towards set KPIs and SLAs
  

What we offer

• Competitive Salary Package
• Learning and development opportunities
• Scope for growth within the business
• Support from a strong network of business partners
• Employee share program
• Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more
  

TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.