Customer Service Officer

Cleanaway; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Learning and development opportunities

Growth opportunities

Employee share program

Novated car leasing

Job summary

TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider. This role focuses on delivering excellent customer service by responding to queries, answering calls on first ring, and managing stakeholder relationships to achieve timely resolutions.

Ideal candidates will have exceptional phone manner, be highly organised, and proficient in MS Office and Salesforce, with a strong focus on KPIs and SLAs.

Qualifications

• Excellent phone manner and professional communication.
• Strong organisational skills and time management.
• Familiarity with MS Office and CRM tools such as Salesforce.
• Ability to work towards KPIs and SLAs.

Responsibilities

• Respond to internal and external customer queries.
• Answering phone calls on first ring.
• Manage relationships between stakeholders and provide first line resolution.
• Handle customer complaints to resolution following procedures.

Skills

Exceptional phone manner

Highly organised

Excellent communication and time管理

MS Office suite

Salesforce CRM experience

Ability to meet KPIs and SLAs

Tools

MS Office

Salesforce

Job description

TOMRA Cleanaway is Australia’s leading container deposit scheme network operator and commodity management provider. Delivering accessible and convenient refund/collection point networks across some of Australia’s largest markets. We work with a diverse range of customers from consumers, return point partners and operational service delivery partners to deliver a World Class customer service experience.

Your new role

• Respond to internal and external customer queries.
• Answering phone calls on first ring.
• Manage relationships between stakeholders and provide first line resolution.
• Manage customer complaints to resolution, following set procedures.

Your skills and experience

• Exceptional phone manner
• Highly organised
• Excellent communication and time management skills
• Intermediate skills in MS office suite are required
• Previous experience using CRM tools e.g., Sales Force would be highly regarded
• Understanding of urgency and working towards set KPIs and SLAs

What we offer

• Competitive Salary Package
• Learning and development opportunities
• Scope for growth within the business
• Support from a strong network of business partners
• Employee share program
• Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more

TOMRA Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people and those of all ages are encouraged to apply.