Customer Service Officer

Xpress Freight Management; Brisbane; Remote; AUD 54,000 - 72,000; Full time

Benefits offered by this job

Attendance incentive

Referral bonus

Employee of the month

Job summary

Xpress Freight Management is seeking a Customer Service Officer to join our operations, based in any state across Australia. You will be the primary inbound call taker for customers, suppliers and internal stakeholders, and respond to queries by email.

You will liaise with National operations and commercial teams, log and maintain service tickets, and ensure the highest levels of service. Drug and Alcohol testing and Police Check are required; we value diversity and growth.

Qualifications

• Experience in a fast paced, high volume transport environment.
• Excellent communication, interpersonal and problem-solving skills.
• Experience using Transvirtual (desirable but not essential).
• Understand conflict resolution and de-escalation techniques.
• Ability to navigate many different software systems simultaneously.
• Proficient in Microsoft Office Suite (Excel and Word).
• Strong verbal and written communication skills, with the ability to interact effectively with drivers, team members, and management.
• Ability to identify and resolve discrepancies quickly and efficiently.
• All candidates will be subject to a Drug and Alcohol testing.
• All candidates will need to supply a current Police Check.
• We are an equal opportunity employer and value diversity in the workplace.

Responsibilities

• Primary inbound call taker for all customers, suppliers and key internal stakeholders.
• Responding to inbound customer service queries via email.
• Liaison with our National operations team, National commercial team and external network of agents to provide speedy resolution to all inbound queries.
• Logging and maintenance of customer service tickets.
• Ensuring that the highest levels of service to our customers are maintained at all times.

Skills

Communication

Problem solving

Interpersonal skills

Verbal communication

Tools

Transvirtual

Microsoft Office

Job description

Are you ready to take the next step in your career with a company that values innovation, teamwork, and personal growth? AtXpress Freight Management, we’re not just offering a job — we’re offering a place where your ideas matter and your potential thrives.

Exciting things are happening atXpress Freight Management— and we’re looking for a Customer Service Officer to join our operations, based in any state across Australia.

What we Offer?

Attendance Incentive Program: Receive $100 voucher for perfect attendance each month! (conditions apply)

Referral Bonus: Earn up to $500 for every successful candidate you refer who joins the team and stays with us for 6 months. (conditions apply)

Employee of the Month Program:Get recognised for your hard work and receive a gift card.

Exciting opportunities for career growth and professional development.

A dynamic, supportive work culture where your efforts make a tangible impact.

Be part of an innovative company shaping the future of transport.

Key duties and responsibilities include but are not limited to:

Primary inbound call taker for all customers, suppliers and key internal stakeholders.

Responding to inbound customer service queries via email.

Liaison with our National operations team, National commercial team and external network of agents to provide speedy resolution to all inbound queries.

Logging and maintenance of customer service tickets.

Ensuring that the highest levels of service to our customers are maintained at all times.

Key qualifications and Experience:

Experience in working within a fast paced, high volume transport environment is a must.

Excellent communication, interpersonal and problem-solving skills.

Experience using Transvirtual (desired but not essential).

Understand conflict resolution and de-escalation techniques.

Ability to navigate many different software systems simultaneously.

Proficient inMicrosoft Office Suite (especially Excel and Word).

Strong verbal and written communication skills, with the ability to interact effectively with drivers, team members, and management.

Ability to identify and resolve discrepancies quickly and efficiently.

All candidates will be subject to a Drug and Alcohol testing.

All candidates will need to supply a current Police Check.

We are an equal opportunity employer and value diversity in the workplace.