Customer Service Officer

Tecside Group; Sydney; On-site; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Strong earning potential

Career fast-track

Great culture

Job summary

Tecside Group in Prestons, NSW, is seeking a Customer Service Officer to manage an established client portfolio in the industrial, supply chain and construction services sectors. You will farm, nurture and grow accounts, coordinate end-to-end sourcing and fulfilment, and work with operations managers and site supervisors to ensure flawless service delivery.

The role emphasizes relationship management with operations managers and site supervisors, with structured training provided and clear

Qualifications

• 1–2+ years in account growth, customer success, logistics coordination, or related construction-sector roles.
• Strong networking and relationship-building skills to uncover opportunities.
• Clear commercial acumen with ability to identify cross-sell opportunities.

Responsibilities

• Grow existing client accounts by identifying additional operational needs and offering tailored services.
• Maintain regular communication with key stakeholders to ensure flawless service delivery.
• Coordinate logistics, scheduling, and onboarding to close out active client projects.

Skills

High motivation & drive

Industry knowledge

Relationship focus

Commercial sharpness

Coordination

Job description

• Prestons Location
• Supportive culture and career growth opportunities

Customer Service Officer

About the Client
Our client is a rapidly growing market leader operating across the industrial, supply chain, and construction services sectors. Known for their energetic team culture and exceptional service standards, they are experiencing significant organic growth.
On their behalf, we are seeking a highly motivated and driven Customer Service Officer to manage and expand their high-value, established client portfolio.
About the Role
This is a dynamic, dual-focused account management role. You will not be cold-calling to win new business. Instead, your primary focus is to farm, nurture, and organically grow existing client accounts.
We are looking for someone with an appetite for success. Your main objective will be to work closely with established partners to understand their operational bottlenecks, cross-sell tailored service options, and coordinate the end-to-end sourcing and fulfilment of their project resource needs.
Full, structured training on their specific service models will be provided.

What You’ll Be Doing Daily

• Organic Account Growth: Partnering with existing clients to identify extra operational needs and pitching expanded service solutions to increase account value.
• Relationship Management: Maintaining constant communication with key stakeholders (Operations Managers, Site Supervisors) to ensure flawless service delivery.
• End-to-End Coordination: Managing logistics, scheduling, and onboarding steps to successfully close out active client projects.

What We Are Looking For

• High Motivation & Drive: A self-starter attitude with a strong desire to hit KPIs, exceed performance metrics, and maximize commission potential.
• Industry Knowledge: 1–2+ years of experience in account growth, customer success, logistics coordination, supply chain support, or construction-sector account management.
• Relationship Focus: A natural ability to build deep rapport, establish trust, and uncover organic commercial opportunities within established networks.
• Commercial Sharpness: Active listening skills to spot opportunities where the client can cross-sell or upsell their services.
• Sharp Coordination: High organizational skills with the ability to switch gears quickly between client requests and administrative compliance.

What’s on Offer?

• Strong Earning Potential: A competitive base salary paired with a highly rewarding commission structure tied directly to portfolio growth.
• Career Fast-Track: Clear pathways to step into more senior or specialised areas.
• Great Culture: Work within a supportive, high-energy environment that celebrates team wins.

Must be Australian Citizen or Permanent Resident