Customer Support Officer

APM; Perth; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Option to purchase additional leave

Discounted health insurance

Car leasing packages

Paid parental leave

Service recognition

Opportunities to explore different APM

Job summary

APM is seeking a Customer Service Officer (Communities) to be the first point of contact for customers, guiding inquiries, booking appointments and resolving complex questions with calm and care across multiple sites.

You will use telephony and CRM systems, meet performance targets, and contribute to a respectful, inclusive culture while growing your career within the APM Group.

Qualifications

• Customer de-escalation experience
• CRM confidence in using multiple systems
• Experience in fast-paced environments (call centres or busy retail)
• KPI targets experience and achievement
• Strong people skills and professionalism
• Good problem solving and quick thinking
• Collaborative mindset across multi-site teams
• Attention to detail and accuracy

Responsibilities

• Understand customer needs and schedule appointments with care
• Process information accurately and maintain consistency
• Learn new systems and processes quickly
• Meet objectives and take action to achieve targets
• Stay composed under pressure during busy periods
• Adapt to changing processes and environments
• Uphold company values: professional, respectful, aligned with culture

Skills

De-escalation experience

CRM confidence

Fast-paced background

KPI experience

People skills

Problem solving

Team mindset

Attention to detail

Job description

Before you get started, a quick heads‑up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It’s designed to give you a chance to show your strengths in action -not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.

Customer Service Officer (Communities)

If you’re the kind of person who brings calm to chaos, warmth to conversations and energy to busy days, you’ll feel right at home with us.

About the Role

You’ll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you’ll help ensure every interaction ends on a positive note. You’ll work across multiple sites, using telephony and CRM systems with confidence and care.

What We’re Looking For

• Customer de‑escalation experience - You know how to steady the ship when conversations get tough.
• CRM confidence - You’re comfortable jumping between systems.
• Fast‑paced background - Call centres or busy retail floors are familiar territory.
• KPI experience - You understand targets and enjoy meeting them.
• Strong people skills - You bring empathy and professionalism to every interaction.
• Problem‑solving ability - You think clearly and act quickly.
• Team mindset - You collaborate well across multi‑site teams.
• Attention to detail - You keep things accurate and organised.

If your background is in retail, hospitality or customer service? Fantastic. Your people skills, resilience and ability to think on your feet are exactly what we value - we strongly encourage you to apply.

What You’ll Be Doing

• Understanding customer needs and scheduling appointments with care.
• Processing information accurately - You keep everything consistent and reliable.
• Learning quickly - New systems and processes don’t throw you off.
• Meeting objectives - You take action and aim high.
• Staying composed under pressure - Even on the busiest days.
• Adapting to change - You stay steady as things evolve.
• Upholding our values - Professional, respectful and aligned with our culture.

Benefits You’ll Enjoy

• Option to purchase additional leave
• Discounted health insurance
• Car leasing packages
• Paid parental leaveService recognition
• Opportunities to explore different APM Group Human Services brands and grow your career

This role requires standard pre‑employment checks, including an NDIS Worker Screening Check and a National Police Check.

We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

If you’re ready to make a meaningful impact and build a career you’re proud of, we’d love to hear from you.

Applications will be reviewed as they are received.