Administration Officer, Audience Engagement and Learning

National Gallery of Victoria; Melbourne; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

12% superannuation

Two-year fixed-term contract

Job summary

National Gallery of Victoria in Melbourne is seeking an Administration Officer for Audience Engagement and Learning. You will provide high level administrative support to the team, handling bookings, inquiries, tickets and payments, and promoting learning programs.

The role requires strong computer and customer service skills, the ability to draft letters and reports, and familiarity with Tessitura CRM. Experience with ARC phone systems and school administration is advantageous.

Qualifications

• Experience providing administrative support in a busy environment.
• Highly developed computer and customer service skills.
• Ability to prepare letters, emails and reports with clear language.
• Experience with Tessitura CRM and ARC phone systems is highly regarded.
• School administration experience is advantageous.

Responsibilities

• Provide high level administrative support to the Audience Engagement and Learning team.
• Promote learning programs, manage bookings and process tickets and payments.
• Manage accounts payable/receivable and debtor control for learning activities.
• Prepare reports and capture data for program attendance with accurate records.
• Adhere to privacy and information management policies.

Skills

Customer service

Administrative support

Computer skills

Communication

Record keeping

Tools

Tessitura CRM

ARC phone systems

Job description

Administration Officer, Audience Engagement and Learning

National Gallery of Victoria – Melbourne VIC

VPS 2.1: $62,104 per annum + 12% superannuation
Full Time, Fixed Term for 2 years
Closing date for application: 5pm on 28 October 2026

The National Gallery of Victoria (NGV) is seeking an Administration Officer, Audience Engagement and Learning to provide high level administrative support to the Audience Engagement and Learning team.

ABOUT THE POSITION:

You are responsible for using appropriate communication and administration skills, performing customer service duties to support with the NGV Collection, programs and exhibitions, including learning group enquiries and bookings via telephone and email. Other key responsibilities include:

• Ensuring the range of administration duties that supports excellent customer service are performed to a high level and with accuracy, including actively promoting learning programs and resources, completing program bookings, drafting internal and external communications, updating online information, processing tickets and payments, and other duties as directed.
• Maintaining financial administration of learning program activities including all accounts payable, accounts receivable and debtor control functions.
• Supporting in the provision of reports on learning programs by capturing and recording key data and maintaining accurate records of program attendances. Ensuring that information is created and managed according to the Information Management policy and procedures, including compliance with privacy and data security requirements.

To be successful, you will have demonstrated experience in providing administrative support in a busy working environment, highly developed computer skills and customer service skills. You can prepare basic letters, emails and reports using clear, concise and grammatically correct language, organise information in a logical sequence and include content appropriate for the purpose and audience. You clearly explain information and listen to feedback, use a polite and considerate manner when dealing with others and regularly plan and track progress on work tasks.

Previous experience with Tessitura CRM database, and ARC phone systems is highly regarded.

Previous experience with school administration is advantageous

For more details, please refer to the attached role statement.

Applications close at 5pm on 28 October2026.

If you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments, such as the role statement, in an accessible format (e.g., large print), please contact the People and Culture team at ***************@ngv.vic.gov.au or by using the National Relay Service on 133 677 and asking for 03 8620 2***.