Customer Service Officer

KBH Solutions; Gold Coast City; Sur place; AUD 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Career growth opportunities

Commission opportunities

Résumé du poste

KBH Solutions Pty Ltd is seeking a Customer Service Consultant to join the loan accounts support team in Southport, Queensland. You will engage with customers across phone, email, and online channels, delivering empathetic service while supporting collections activities.

The role emphasizes a professional, respectful approach, strong communication, and the ability to handle sensitive conversations in a fast-paced environment. Onsite work with company perks is provided.

Qualifications

• Professional, respectful and customer-focused approach at all times.
• Positive team player who contributes to a supportive team culture.
• Strong communication skills with the ability to build rapport and trust.
• Confident handling of a variety of customer situations, including sensitive conversations.
• Strong attention to detail and ability to manage multiple tasks.
• Previous experience in fast-paced customer service or collections environment (highly regarded).

Responsabilités

• Assist customers with general enquiries and account support.
• Manage collections and work with customers to find suitable payment solutions.
• Update customer accounts and maintain accurate records.
• Handle hardship cases with sensitivity and professionalism.
• Ensure detailed and compliant file notes and database updates.
• Adhere to internal policies, processes, and external regulatory requirements.

Connaissances

Customer focus

Team player

Strong communication

Conflict handling

Attention to detail

Experience in fast-paced CS/collection

Description du poste

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Customer Service Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?

A leading and growing finance organisation is seeking a Customer Service Consultant to join their dynamic customer service and collections team. This is a fantastic opportunity to build your career within a supportive and high-performing environment.

In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience.

What You’ll Be Doing:

• Assisting customers with general enquiries and account support
• Managing collections and working with customers to find suitable payment solutions
• Updating customer accounts and maintaining accurate records
• Handling hardship cases with sensitivity and professionalism
• Ensuring detailed and compliant file notes and database updates
• Adhering to internal policies, processes, and external regulatory requirements

What We’re Looking For:

• A professional, respectful, and customer-focused approach at all times
• A positive team player who contributes to a supportive team culture
• Strong communication skills with the ability to build rapport and trust
• Confidence in handling a variety of customer situations, including sensitive conversations
• Strong attention to detail and ability to manage multiple tasks
• Previous experience in a fast-paced customer service or collections environment (highly regarded)

Additional information

• Salary of $65,000 plus super, plus commission
• Career Growth Opportunities
• Based in Southport with onsite parking and company perks