Customer Service Officer

Mimosa Homes; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mimosa Homes is seeking a Customer Service Officer to join our on-site team in Melbourne. This role coordinates the administration process for customers throughout the build and communicates progress to clients on a regular basis.

Applicants should have prior customer service experience, strong communication skills, and the ability to work both independently and as part of a team. A construction background and familiarity with Companion software are a plus.

Qualifications

• Previous experience in a similar role is desirable.
• Experience in the Construction industry is highly regarded.
• Exposure to Companion software is advantageous.
• The ability to work alone and as part of a team.
• Professional presentation skills.
• Excellent written and verbal communication skills and ability to engage in verbal interaction with clients.
• Strong work ethic and attention to detail.
• Exceptional organisation and time management skills and ability to meet deadlines.

Responsibilities

• Provide communication with clients through all means necessary to keep them informed throughout the entire build process.
• Ensure clients are contacted at least once a week for all on-site titled jobs.
• Provide clients with fortnightly construction progress updates.
• Liaise with clients in a professional and positive manner at all times.
• Ensure all jobs are up to date in our software system and that all communications are logged.
• Coordinate and book customer appointments and site inspections.
• Liaise with Operational and Construction teams to ensure customers are well informed at all times with the correct information.
• Liaise with relevant Building Surveyor to ensure all certificates are received and approved.
• Attend weekly department meetings to report on results and action any items as required.
• Meet targets and Key Performance Indicators (KPI's) as set out by the Building Manager.
• Support the Construction department as required.

Skills

Customer service

Communication

Teamwork

Time management

Tools

Companion software

Job description

Mimosa Homes is Victoria’s award-winning new home builder company committed to producing quality homes tailored to the needs of our customers.

We offer beautiful and affordable quality homes, along with a stress-free building experience for our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment, so we want to make the experience enjoyable and rewarding. We deliver an honest, reliable and trustworthy service throughout our building process.

For further details, please visit our website at https://www.mimosahomes.com.au/

About the role

We are currently seeking a full time Customer Service Officer to join our on‑site team!

This role is required to efficiently and effectively coordinate the administration process of Mimosa Homes’ customers throughout the entire build process and communicate with clients on a regular basis to keep them informed of progress on their home.

Some of the key responsibilities include

Provide communication with clients through all means necessary to keep them informed throughout the entire build process

Ensure clients are contacted at least once a week for all on-site titled jobs

Provide clients with fortnightly construction progress updates

Liaise with clients in a professional and positive manner at all times

Ensure all jobs are up to date in our software system and that all communications are logged

Coordinate and book customer appointments and site inspections

Liaise with Operational and Construction teams to ensure customers are well informed at all times with the correct information

Liaise with relevant Building Surveyor to ensure all certificates are received and approved

Attend weekly department meetings to report on results and action any items as required

Meet targets and Key Performance Indicators (KPI's) as set out by the Building Manager

Support the Construction department as required

To be considered, you should possess

Previous experience in a similar role is desirable

Experience in the Construction industry is highly regarded

Exposure to Companion software is advantageous

The ability to work alone and as part of a team

Professional presentation skills

Excellent written and verbal communication skills and ability to engage in verbal interaction with clients

Strong work ethic and attention to detail

Exceptional organisation and time management skills and ability to meet deadlines

In return, the successful candidate will receive

Advancement opportunities, working with Victoria’s award-winning new home builder company.

A dynamic team culture where our people produce excellent results.

A supportive workplace culture where great work is recognized and rewarded.

Please note, only shortlisted candidates will be contacted.

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Representative?
• Do you have experience in administration?
• What's your expected annual base salary?
• How many years' experience do you have in the construction industry?
• How much notice are you required to give your current employer?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Customer Service Support Officer?

Mimosa Homes is your premier building company based in Melbourne's west.

At Mimosa Homes, we pride ourselves on being your premier home builder in and around Melbourne's North and Western suburbs. Whether you're looking for an architecturally designed new home with flexible floorplans, or you're interested in finding out more about the many different fixed price house and land packages that we have available to meet your needs, you've definitely come to the right place

Source: This is an extract from the company's own website.

HOUSE AND LAND PACKAGES IN MELBOURNE