Home Building Customer Experience Coordinator

Mimosa Homes; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mimosa Homes is seeking a Customer Service Officer to join our on-site team in Melbourne. This role coordinates the administration process for customers throughout the build and communicates progress to clients on a regular basis.

Applicants should have prior customer service experience, strong communication skills, and the ability to work both independently and as part of a team. A construction background and familiarity with Companion software are a plus.

Qualifications

• Previous experience in a similar role is desirable.
• Experience in the Construction industry is highly regarded.
• Exposure to Companion software is advantageous.
• The ability to work alone and as part of a team.
• Professional presentation skills.
• Excellent written and verbal communication skills and ability to engage in verbal interaction with clients.
• Strong work ethic and attention to detail.
• Exceptional organisation and time management skills and ability to meet deadlines.

Responsibilities

• Provide communication with clients through all means necessary to keep them informed throughout the entire build process.
• Ensure clients are contacted at least once a week for all on-site titled jobs.
• Provide clients with fortnightly construction progress updates.
• Liaise with clients in a professional and positive manner at all times.
• Ensure all jobs are up to date in our software system and that all communications are logged.
• Coordinate and book customer appointments and site inspections.
• Liaise with Operational and Construction teams to ensure customers are well informed at all times with the correct information.
• Liaise with relevant Building Surveyor to ensure all certificates are received and approved.
• Attend weekly department meetings to report on results and action any items as required.
• Meet targets and Key Performance Indicators (KPI's) as set out by the Building Manager.
• Support the Construction department as required.

Skills

Customer service

Communication

Teamwork

Time management

Tools

Companion software

Job description

Mimosa Homes is seeking a Customer Service Officer to join our on-site team in Melbourne. This role coordinates the administration process for customers throughout the build and communicates progress to clients on a regular basis.

Applicants should have prior customer service experience, strong communication skills, and the ability to work both independently and as part of a team. A construction background and familiarity with Companion software are a plus.