Customer Service Officer

Airport Parking; Brisbane; Hybrid; AUD 36,000 - 56,000; Full time

Benefits offered by this job

5 weeks annual leave

Permanent employment

Active roles

Great culture

Career advancement

Job summary

Andrews Airport Parking in Brisbane's Hendra area is seeking friendly Customer Service Officers. Both full-time and part-time positions are available with rotating AM/PM shifts across 7 days a week.

You will assist onsite customers, process vehicle keys, handle reservations by phone, and coordinate with shuttle drivers, delivering high-quality service to holidaymakers, business travellers and FIFO workers.

Qualifications

• Fantastic customer service skills, with previous experience well regarded.
• Excellent personal presentation and communication abilities.
• Ability to stay calm and friendly in a fast-paced environment.
• Willingness to obtain Police Check and Driver Accreditation if needed.

Responsibilities

• Operate front counter and assist onsite customers and manage vehicle keys.
• Handle phone reservations and enquiries and communicate with shuttle bus drivers.
• Coordinate with yard staff and support duties during breaks.
• Contribute to a positive team environment and deliver great service.

Skills

Customer service

Communication

Reliability

Professional appearance

Driving vehicles

Job description

Andrews Airport Parking is the largest off-airport parking company in Australia, approaching 30 years strong with locations in Melbourne, Brisbane, and Adelaide and a motto of delivering good old-fashioned service!

Excellent opportunities now exist for Full-Time or Part-Time Customer Service Officers to join our team, located in Hendra, Brisbane. We are looking for team members who like to look after their customers, with a warm professional personality in this hands on role.

THE ROLE, RATES AND ROSTERS

Customer service officers (CSO) are critical to our operation. Your role involves running our front counter alongside fellow CSOs, processing onsite customers and keys to their vehicles, phone reservations and enquiries, communicating with our shuttle bus drivers and yard officers and supporting those staff with their duties during breaks.

It’s an exciting and varied role, truly enjoyable for the right candidate!

Both full-time and part-time positions are available

We run a rotating roster of AM and PM shifts across all 7 days, planned in advance so you can plan your social life

Weekday base rate is $26.73/hr, rising to $27.58/hr after 6 months. Higher rates apply from 7:00PM – 7:00AM.

Weekend base rate is $40.10/hr, rising to $41.37/hr after 6 months.

Public holiday higher rates apply.

FURTHER BENEFITS

• 5 weeks annual leave
• Permanent and stable employment, we are always busy
• Active roles, you are always moving at Andrew’s
• Great company culture, with career advancement opportunities

SUCCESSFUL APPLICANTS WILL HAVE

• Fantastic customer service skills, with previous experience well regarded
• High presentation standards
• Confident driving vehicles of all shapes and sizes
• Enjoys a fast paced environment
• A reliable and honest personality
• Availability on a rotating roster, including weekends and public holidays
• Current Police Check (or willingness to get one after interview)
• Driver Accreditation (or willingness to get one soon after employment)

You will enjoy this hands-on role. Varied, fast-paced and supported by a vibrant team to deliver great service for holidaying families, business and FIFO travellers alike.