Customer Service Officer - Sopa 14092026

Secure Parking; Sydney; On-site; AUD 28,000 - 34,000; Full time

Benefits offered by this job

Career development opportunities

Multiple locations

Visa holders encouraged to apply

Job summary

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is the largest commercial car park operator in Australia and operates over 500 car parks across Australia & New Zealand. Our Customer Service Officers are the key to our success by making parking a welcome part of our customer's journey.

We offer a safe, friendly and inclusive workplace and we reward, recognise and promote our people based on behaviours that demonstrate our values and deliver exceptional customer service.

Qualifications

• Excellent customer service skills and can implement rules firmly but politely.
• Take pride in car park presentation.
• Ability to solve problems.
• Flexibility to work on an event-based schedule, including weekends and evenings, as required. Note that shifts are not guaranteed.

Responsibilities

• Provide friendly customer service at car parks and assist customers with questions and concerns.
• Enforce rules and safety procedures in a courteous, firm manner.
• Support event-based operations and provide coverage for weekend/evening shifts when required.
• Contribute to a clean, orderly and welcoming car park environment.

Skills

Customer service

Rule enforcement

Presentation

Problem solving

Flexible scheduling

Job description

Before you apply, are you:

Energetic: You can tackle any situation with enthusiasm and determination.

Enthusiastic: You're highly motived and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.

Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members.

Your can do attitude and friendly, outgoing nature is what we're looking for

• Excellent customer service skills and can implement rules firmly but politely
• Take pride in car park presentation
• Ability to solve problems
• Flexibility to work on an event-based schedule, including weekends and evenings, as required. Note that shifts are not guaranteed
• Career development opportunities
• Multiple locations
• Visa holders encouraged to apply
• Must have an Australian full unrestricted driving license or Provisional Driver's License
• Ability to work under different space and weather condition.

Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is the largest commercial car park operator in Australia and operates over 500 car parks across Australia & New Zealand. Our Customer Service Officers are the key to our success by making parking a welcome part of our customer's journey.

We offer a safe, friendly and inclusive workplace and we reward, recognise and promote our people based on behaviours that demonstrate our values and deliver exceptional customer service.

At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.