Customer Service Officer

Sika Australia; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Supportive work environment with a强文化

Training and development

Job summary

Sika Australia is seeking a customer service professional to respond to inbound calls, manage inquiries and quotes, and support Sales and Logistics teams from Brisbane. The role requires strong service principles, excellent communication, and attention to detail.

You will maintain email, enter SAP orders, and assist with invoices/credits, contributing to a positive customer experience and efficient operations. Applicants must have valid AU working rights and pass pre-employment checks.

Qualifications

• Experience in Customer Service/Call Centre or similar role preferred.
• Strong understanding of Customer Service principles.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer inbound phone calls to resolve customer issues, delivery times, quotes, and general product information.
• Maintain internal email mailbox.
• Enter orders on SAP.
• Process invoices and credits.
• Handle customer support and enquiries.
• Coordinate with freight providers for delivery.
• Support Sales and Logistics teams.

Skills

Customer Service

Call Centre

Communication

Attention to Detail

Self-motivated

Tools

SAP

Job description

• Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
• Maintain internal email mailbox.
• Order entry on SAP.
• Process invoices and credits.
• Customer support and enquiries .
• Liaise with freight providers for delivery coordination.
• Provide assistance to Sales and Logistics teams.
• Previous experience within Customer Service/Call Centre or similar role highly desired.
• Have a strong understanding of Customer Service principles.
• Be self-motivated, quick leaner, with a can do attitude.
• Have excellent interpersonal / communication skills and attention to detail.

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

• A competitive salary package.
• A supportive working environment with a strong, positive company culture
• We invest in our employees – you will be provided with all relevant training and development.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

We value and seek diversity in our workforce.

Sika Australia is proud to be an Equal Employment Opportunity employer.

Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.

By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.