Customer Service Officer - Full Time

Belgravia Leisure; Cairns Regional; Hybrid; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Career development

Free facility access

Community impact

Job summary

Belgravia Leisure in Cairns North is seeking a Customer Service Officer to deliver first-class front-desk services, memberships sales, and bookings. The role is full-time and entails engaging with members, casual users and potential new members in line with our mission and values.

The ideal candidate will have strong cash handling skills, familiarity with POS systems and a friendly, energetic demeanor. CPR and Blue Card are required, with a commitment to community-facing service.

Qualifications

• Current CPR certificate and Blue Card required.
• Experience in customer service and leisure industry desirable.
• Friendly, positive attitude and energetic approach.

Responsibilities

• Provide excellent front-desk reception and member services.
• Process memberships, bookings and enrolments.
• Promote centre services and programs to customers.
• Open/close the centre following security and safety procedures.

Skills

Customer service mindset

POS systems

Cash handling

Computer literacy

Public relations

Tools

POS software

Job description

QLD, Tobruk Memorial Pool - Cairns North 4870

Full Time QLD, Tobruk Memorial Pool - Cairns North 4870 Belgravia Leisure

This job is open for expressions of interest only

QLD, Tobruk Memorial Pool - Cairns North 4870

• Great career paths and development with an entrepreneurial organisation
• Free facilityaccess
• Opportunity to make a real differenceto our community

This is a great opportunity for passionate and friendly person who enjoys delighting our members and visitors and leave lasting positive impressions.

The Role

Our Customer Service Officer are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values. We have a Fulltime position on offer.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirableCurrent CPR Certificate
• Current Blue Card

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, aquatics and leisure environment,we want to hear from you!

We are committed to providing a child safe environment. Please refer to our child safety framework . Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].