Customer Service Officer

Arsenault; Australia; On-site; AUD 45,000 - 65,000; Full time

Job summary

Arsenault is seeking a customer-focused professional in Australia to efficiently process orders, prepare correspondence, and respond to inquiries from the sales, marketing, and customer service teams. You will interact with key customers several times daily and provide sustained support from order processing through delivery.

Applicants should have 2+ years in customer service or sales-related roles, strong communication, and basic computer skills.

Qualifications

• Experience in customer-facing roles and order processing.
• Clear, professional written and verbal communication skills.
• Basic math and computer skills for data entry and follow-up.

Responsibilities

• Effectively process orders and prepare correspondence as requested.
• Interact with customers and represent Arsenault in a positive manner.
• Provide follow-up from order processing to delivery of the product.

Skills

Customer service

Sales experience

Communication

Computer skills

Organization

Self-motivation

Time management

Education

High School Certificate

Bachelor Degree preferred

Job description

Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Arsenault in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.

Physical Requirements:

• Must be able to view computer screen for long periods of time. (up to 10 hours)
• Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
• Sitting for extended periods of time is required (up to 10 hours). Stretching and periodic standing in the work area are encouraged.
• Must be able to work in a phone intensive environment taking up to 200 phone calls per day.
• Must be able to work in a structured environment with a high level of accountability.
• Must be able to bend, reach above ones head and occasionally lift up to 16 kilos
• Ability to adjust to the stress of meeting deadlines.

Training Requirements:

• Training will address the essential duties required of this position.
• This position will require continuous product and technical training.
• Various Systems training required to perform tasks

Other Requirements:

• Living in Australia
• High School Certificate, Bachelor Degree preferred
• Minimum of 2 years of Customer Service, sales or other highly interactive service experience
• Clear, professional and concise communication skills; written and verbal.
• Must have proficient adaptable computer skills
• Basic mathematical skills
• Self-motivated and possess excellent organizational skills.
• Manage Work
• Build Customer Satisfaction

Note: This Job Description is not intended to describe every element of the position. From time to time staff may be asked to perform various job related duties not listed.