Customer Service Pro | Flexible Hours & Weekend Work

Arsenault; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Arsenault Book membership

Job summary

Arsenault in Melbourne is seeking a Customer Service Representative to handle calls, emails, and social media inquiries with a friendly, proactive approach. You will resolve issues, provide product information, and uphold high service standards across channels.

Join a dynamic team and help deliver excellent member experiences. Weekend shifts are required, with comprehensive training and opportunities to grow within the Arsenault Book program.

Qualifications

• Experience in call centre or customer service
• Excellent communication and written skills
• Proactive support approach and problem solving
• Professional, patient and polite phone manner
• Ability to multitask and manage time effectively

Responsibilities

• Handle inbound and outbound calls and email enquiries
• Listen to member questions and concerns
• Answer detailed product and service questions
• Resolve complaints with appropriate solutions for customer satisfaction
• Maintain professionalism with members, merchants and fundraisers
• Know products well to answer questions accurately
• Escalate unresolved issues to internal teams
• Collect prompt and accurate feedback from members

Skills

Communication skills

Proactive support

Problem-solving

Multitasking

Time management

Positive attitude

Customer service mindset

Phone etiquette

Tools

Microsoft Word

Excel

Outlook

Job description

Arsenault in Melbourne is seeking a Customer Service Representative to handle calls, emails, and social media inquiries with a friendly, proactive approach. You will resolve issues, provide product information, and uphold high service standards across channels.

Join a dynamic team and help deliver excellent member experiences. Weekend shifts are required, with comprehensive training and opportunities to grow within the Arsenault Book program.